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Average Ratings 0 Ratings
Description
B2Chat is a web application designed to enhance customer service for businesses through efficient chat management. By enabling rapid responses to customer inquiries, businesses can manage the necessary number of agents all from a single platform. With B2Chat, you can consolidate chats across multiple channels, including Facebook Messenger, Instagram, LiveChat, Telegram, and WhatsApp. Seize the opportunity to convert every interaction into a sale by streamlining your communication channels; this allows your team to respond to all customer inquiries without the hassle of logging into each platform individually. Boost your response efficiency with pre-set messages, ensuring that both your staff and customers save valuable time. Additionally, you can generate detailed reports on your team's performance, analyze key statistics, and make informed decisions to refine your business strategies for even greater success. This comprehensive approach not only simplifies customer interactions but also empowers businesses to optimize their service delivery.
Description
Enhance your communication efficiency by automating calls and messages through human-like robots, which can significantly cut costs, boost sales, and achieve over a 25% conversion rate in voice interactions without requiring any coding skills. With the innovative DCT solution (Dialogue Contextualization Technology) by Odus.ai, you can virtually eliminate the need for support agents, achieving a remarkable 99% efficiency. This isn't just a promise; you can automate your calls in just two days using our intuitive Dialogue Builder, which only requires you to prepare 30+ questions for each topic. Don't waste valuable time gathering excessive data; the unique modular design of Odus enables you to develop any necessary software integration within a week, whether on our SaaS platform or via an on-premises solution. Additionally, you can create chatbots and explore various possibilities without limitations, available across channels like Web-widget, Messenger, Telegram, Viber, or even your custom mobile app and website widget. You have the flexibility to cancel your subscription at any time, with a simple month-to-month payment commitment. Moreover, benefit from robust analytics that provide insights into scenarios, conversion rates, and dialogue performance, empowering you to refine your strategies effectively. This comprehensive approach ensures that your communication processes are not only automated but also optimized for maximum impact.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Facebook Messenger
Yes
Telegram
Yes
WhatsApp
Yes
Amazon Web Services (AWS)
No
Instagram
Yes
LiveChat
Yes
Shopify
No
Stackreaction
No
Stripe
No
Viber
No
Integrations
Facebook Messenger
Yes
Telegram
Yes
WhatsApp
Yes
Amazon Web Services (AWS)
Yes
Instagram
No
LiveChat
No
Shopify
Yes
Stackreaction
Yes
Stripe
Yes
Viber
Yes
Pricing Details
$80 per month
Free Trial
Yes
Free Version
No
Pricing Details
$45 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
B2Chat
Founded
2017
Country
Colombia
Website
www.b2chat.io
Vendor Details
Company Name
Odus
Founded
2018
Country
United States
Website
odus.ai/
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
Yes
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Conversational Marketing
Appointment Scheduling
No
Audience Segmentation
No
Chatbot
No
Email Automation
No
Group Messaging
No
Human Handover
No
Lead Distribution
No
Lead Qualification
No
Mobile Messaging
No
Multi-Channel Communication
Yes
Product Recommendations
No
Video Chat
No
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
Yes
Video Content
No
Integration
Dashboard
No
ETL - Extract / Transform / Load
No
Metadata Management
No
Multiple Data Sources
No
Web Services
No
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
Yes
Website Visitor Tracking
No
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No