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Description

Utilize natural language processing to derive insights from unstructured text without needing machine learning expertise, leveraging a suite of features from Cognitive Service for Language. Enhance your comprehension of customer sentiments through sentiment analysis and pinpoint significant phrases and entities, including individuals, locations, and organizations, to identify prevalent themes and trends. Categorize medical terminology with specialized, pretrained models tailored for specific domains. Assess text in numerous languages and uncover vital concepts within the content, such as key phrases and named entities encompassing people, events, and organizations. Investigate customer feedback regarding your brand while analyzing sentiments related to particular subjects through opinion mining. Moreover, extract valuable insights from unstructured clinical documents like doctors' notes, electronic health records, and patient intake forms by employing text analytics designed for healthcare applications, ultimately improving patient care and decision-making processes.

Description

Transform feedback from reviews, chats, surveys, emails, call transcripts, support tickets, and social media into valuable insights and trends to effectively address the challenges in Customer Experience (CX) and User Experience (UX). By leveraging viavoo AI, organizations can understand customer behaviors, emotions, expectations, and claims, allowing marketing, CRM teams, and other Customer Experience stakeholders to make data-driven decisions. Engage with the raw data through dynamic visualizations like interactive charts, which breathe life into verbatim feedback. Conduct in-depth analyses of your products, services, customer journeys, applications, and competitors to uncover significant insights. This process not only enhances understanding of customer experiences but also reveals emerging market trends that can inform strategic planning. Ultimately, this comprehensive approach leads to improved customer satisfaction and loyalty.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Azure Marketplace Yes 
TAS Insight Engine Yes 
Unremot Yes 

Integrations

Azure Marketplace No 
TAS Insight Engine No 
Unremot No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

azure.microsoft.com/en-us/services/cognitive-services/text-analytics/

Vendor Details

Company Name

Viavoo

Country

France

Website

www.viavoo.com

Product Features

Natural Language Processing

Co-Reference Resolution Yes 
In-Database Text Analytics Yes 
Named Entity Recognition Yes 
Natural Language Generation (NLG) Yes 
Open Source Integrations Yes 
Parsing No 
Part-of-Speech Tagging Yes 
Sentence Segmentation Yes 
Stemming/Lemmatization Yes 
Tokenization No 

Product Features

Product Analytics

Attribution No 
Automatic Data Capture No 
Churn Reporting No 
Customer Feedback Collection No 
Customer Guidance No 
Customer Journey Analytics No 
Data Export No 
Data History Retention No 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis No 
Touchpoint Analytics No 
User Segmentation No 

Web Analytics

Campaign Management No 
Conversion Tracking Yes 
Form Analytics No 
Goal Tracking No 
Keyword Tracking No 
Multiple Site Management No 
Pageview Tracking No 
Referral Source Tracking Yes 
Site Search Tracking No 
Time on Site Tracking No 
User Interaction Tracking Yes 

Alternatives

Alternatives