Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Efficiently and precisely convert audio into text across over 85 languages and their variations. Enhance transcription accuracy by customizing models to better suit specific industry jargon. Unlock the full potential of spoken audio by allowing for search capabilities or analytics on the transcribed text, or enabling actions through your chosen programming language. Achieve high-quality audio-to-text transcriptions through advanced speech recognition technology. Expand your base vocabulary by incorporating particular terms or create your own bespoke speech-to-text models. Operate Speech to Text in various environments, whether in the cloud or locally through containers. Leverage the powerful technology that supports speech recognition in Microsoft products. Transform audio input from diverse sources, including microphones, audio files, and blob storage. Utilize speaker diarisation techniques to identify who spoke and when. Obtain well-structured transcripts complete with automatic punctuation and formatting. Customize your speech models for a better understanding of terminology specific to your organization or industry, ensuring a higher level of accuracy in your transcriptions. This versatility makes it easier to adapt the technology to your specific needs and applications.
Description
IBM Watson® Speech to Text technology offers rapid and precise speech transcription across various languages, catering to diverse applications like customer self-service, support for agents, and speech analytics. You can quickly initiate your experience using our sophisticated machine learning models right away or tailor them specifically to your needs. Leverage a Watson-driven virtual assistant to handle frequent inquiries in call centers over the phone. Enhance call center efficiency by analyzing conversation records to swiftly spot emerging trends, customer issues, sentiments, non-compliant actions, and more. AI-driven real-time support can significantly elevate agent productivity and success during customer interactions by facilitating instant access to relevant documents and intranet data. As agents engage with customers, Watson actively monitors the dialogue, transcribes the conversation, retrieves pertinent information from resources, and delivers responses to the agent almost instantaneously, thereby streamlining the service process. This innovative approach not only improves the overall customer experience but also empowers agents to provide more informed responses.
API Access
Has API
No
API Access
Has API
No
Integrations
Azure Marketplace
Yes
IBM Cloud
No
IBM Cloud Pak for Applications
No
IBM Watson
No
Lont
Yes
Microsoft 365
Yes
Microsoft Azure
Yes
Integrations
Azure Marketplace
No
IBM Cloud
Yes
IBM Cloud Pak for Applications
Yes
IBM Watson
Yes
Lont
No
Microsoft 365
No
Microsoft Azure
No
Pricing Details
$1 per audio hour
Free Trial
Yes
Free Version
No
Pricing Details
$0.01 per minute
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Microsoft
Founded
1975
Country
United States
Website
azure.microsoft.com/en-us/services/cognitive-services/speech-to-text/
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/cloud/watson-speech-to-text
Product Features
Transcription
AI / Machine Learning
No
Annotations
No
Audio/Video File Upload
No
Automatic Transcription
No
Collaboration Tools
No
File Sharing
No
For Manual Transcription
No
Full Text Search
No
Multi-Language Support
No
Natural Language Processing (NLP)
No
Playback Controls
No
Speech Recognition
No
Subtitles
No
Text Editor
No
Timecoding
No
Product Features
Transcription
AI / Machine Learning
No
Annotations
No
Audio/Video File Upload
No
Automatic Transcription
No
Collaboration Tools
No
File Sharing
No
For Manual Transcription
No
Full Text Search
No
Multi-Language Support
No
Natural Language Processing (NLP)
No
Playback Controls
No
Speech Recognition
No
Subtitles
No
Text Editor
No
Timecoding
No