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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Concentrate on developing your applications and the associated business logic, while allowing Azure to manage complex distributed system challenges like reliability, scalability, management, and latency. Azure Service Fabric, an open source initiative, supports essential Azure infrastructure and various Microsoft offerings, including Skype for Business, Intune, Azure Event Hubs, Azure Data Factory, Azure Cosmos DB, Azure SQL Database, Dynamics 365, and Cortana. It is engineered to provide services that are both highly available and resilient at a cloud scale, as it inherently comprehends the infrastructure capabilities and resource requirements of your applications. This capability facilitates automatic scaling, seamless upgrades, and self-recovery from any faults that may arise. By utilizing Azure Service Fabric, developers can concentrate on creating features that enhance the business value of their applications, eliminating the need to write additional code to address issues related to reliability, scalability, management, or latency within the underlying systems. Ultimately, this allows for a more efficient development process and a stronger focus on innovation.

Description

Clarity Connect is a solution that is specifically designed for use with Skype for Business, ensuring seamless integration without the need for extra software installations. Agents and supervisors can simply launch their web browser to begin utilizing its features effortlessly. This platform does not interfere with the existing Skype for Business infrastructure or call management, while still leveraging its unified communications and collaboration tools, all while maintaining the high voice quality and dependability associated with Skype for Business. As a cloud-based solution, Clarity Connect allows organizations to set up a contact center that operates alongside their on-premises Skype for Business setup. Furthermore, it eliminates the need for additional on-site infrastructure or software clients, leading to lower costs and enhanced operational efficiency. Tailored by Perficient, Clarity Connect is capable of scaling to address the complex needs of geographically dispersed contact centers, all without the burden of expensive hardware or the necessity for specialized operational personnel. This flexibility makes it an ideal choice for businesses looking to optimize their communication strategies.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
AnalyticsCreator Yes 
Azure Cosmos DB Yes 
Azure Data Factory Yes 
Azure DevOps Yes 
Azure Marketplace Yes 
Azure SQL Database Yes 
Codified Yes 
Gurucul Yes 
HCL MyXalytics No 
Microsoft Dynamics 365 Yes 
Microsoft Intune Yes 
Resco Field Sales+ Yes 
Salesforce No 
TimeXtender Yes 
VoiceBase No 

Integrations

Amazon Connect Yes 
AnalyticsCreator No 
Azure Cosmos DB No 
Azure Data Factory No 
Azure DevOps No 
Azure Marketplace No 
Azure SQL Database No 
Codified No 
Gurucul No 
HCL MyXalytics Yes 
Microsoft Dynamics 365 No 
Microsoft Intune No 
Resco Field Sales+ No 
Salesforce Yes 
TimeXtender No 
VoiceBase Yes 

Pricing Details

$0.17 per month
1 virtual machine, 1 hour
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

azure.microsoft.com/en-us/services/service-fabric/

Vendor Details

Company Name

Perficient

Founded

1994

Country

United States

Website

www.perficient.com/what-we-do/platforms-and-technology/clarity-connect

Product Features

Product Features

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Alternatives

Alternatives