Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Concentrate on developing your applications and the associated business logic, while allowing Azure to manage complex distributed system challenges like reliability, scalability, management, and latency. Azure Service Fabric, an open source initiative, supports essential Azure infrastructure and various Microsoft offerings, including Skype for Business, Intune, Azure Event Hubs, Azure Data Factory, Azure Cosmos DB, Azure SQL Database, Dynamics 365, and Cortana. It is engineered to provide services that are both highly available and resilient at a cloud scale, as it inherently comprehends the infrastructure capabilities and resource requirements of your applications. This capability facilitates automatic scaling, seamless upgrades, and self-recovery from any faults that may arise. By utilizing Azure Service Fabric, developers can concentrate on creating features that enhance the business value of their applications, eliminating the need to write additional code to address issues related to reliability, scalability, management, or latency within the underlying systems. Ultimately, this allows for a more efficient development process and a stronger focus on innovation.
Description
Clarity Connect is a solution that is specifically designed for use with Skype for Business, ensuring seamless integration without the need for extra software installations. Agents and supervisors can simply launch their web browser to begin utilizing its features effortlessly. This platform does not interfere with the existing Skype for Business infrastructure or call management, while still leveraging its unified communications and collaboration tools, all while maintaining the high voice quality and dependability associated with Skype for Business. As a cloud-based solution, Clarity Connect allows organizations to set up a contact center that operates alongside their on-premises Skype for Business setup. Furthermore, it eliminates the need for additional on-site infrastructure or software clients, leading to lower costs and enhanced operational efficiency. Tailored by Perficient, Clarity Connect is capable of scaling to address the complex needs of geographically dispersed contact centers, all without the burden of expensive hardware or the necessity for specialized operational personnel. This flexibility makes it an ideal choice for businesses looking to optimize their communication strategies.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Connect
No
AnalyticsCreator
Yes
Azure Cosmos DB
Yes
Azure Data Factory
Yes
Azure DevOps
Yes
Azure Marketplace
Yes
Azure SQL Database
Yes
Codified
Yes
Gurucul
Yes
HCL MyXalytics
No
Integrations
Amazon Connect
Yes
AnalyticsCreator
No
Azure Cosmos DB
No
Azure Data Factory
No
Azure DevOps
No
Azure Marketplace
No
Azure SQL Database
No
Codified
No
Gurucul
No
HCL MyXalytics
Yes
Pricing Details
$0.17 per month
1 virtual machine, 1 hour
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Microsoft
Founded
1975
Country
United States
Website
azure.microsoft.com/en-us/services/service-fabric/
Vendor Details
Company Name
Perficient
Founded
1994
Country
United States
Website
www.perficient.com/what-we-do/platforms-and-technology/clarity-connect
Product Features
Product Features
Call Center
Blended Call Center
No
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes