Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Easily and efficiently develop voice-enabled applications with the Speech SDK, which allows for precise speech-to-text transcription, the generation of realistic text-to-speech voices, and the translation of spoken audio while also incorporating speaker recognition features. By utilizing Speech Studio, you can design customized models that suit your specific application needs, benefiting from advanced speech recognition, lifelike voice synthesis, and award-winning capabilities in speaker identification. Your data remains private, as your speech input is not recorded during processing, and you can create unique voices, expand your base vocabulary with specific terms, or develop entirely new models. The Speech SDK can be deployed in various environments, whether in the cloud or through edge computing in containers, enabling rapid and accurate audio transcription across more than 92 languages and their respective variants. Furthermore, it provides valuable customer insights through call center transcriptions, enhances user experiences with voice-driven assistants, and captures critical conversations during meetings. With options for text-to-speech, you can build applications and services that engage users conversationally, selecting from an extensive array of over 215 voices in 60 different languages, making your projects more dynamic and interactive. This flexibility not only enriches the user experience but also broadens the scope of what can be achieved with voice technology today.
Description
Phone conversations are a more common channel for companies to communicate with customers than any other channel. This is a goldmine of untapped information. Listening to every customer call can be costly, time-consuming, and not practical. Only a small percentage of calls are reviewed. These voice interactions allow you to hear the real voice of your customers and get to the bottom of their concerns.
Our highly accurate and automated speech-to text transcription can transform unstructured voice data into transcripts which can be integrated into analytics platforms. Voci allows you to improve agent quality
Monitoring, Enhance the Customer Experience, Extract Competitive Intelligence and Ensure Compliance
API Access
Has API
No
API Access
Has API
No
Integrations
Azure Marketplace
Yes
Blabby
Yes
Crestwood Cloud
Yes
Custom Neural Voice
Yes
Fleece AI
Yes
Lont
Yes
Microsoft 365
Yes
Microsoft Azure
Yes
OpenAI Whisper
Yes
PyGPT
Yes
Integrations
Azure Marketplace
No
Blabby
No
Crestwood Cloud
No
Custom Neural Voice
No
Fleece AI
No
Lont
No
Microsoft 365
No
Microsoft Azure
No
OpenAI Whisper
No
PyGPT
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Microsoft
Founded
1975
Country
United States
Website
azure.microsoft.com/en-us/products/ai-services/ai-speech
Vendor Details
Company Name
Medallia
Founded
2001
Country
United States
Website
vocitec.com
Product Features
Speech Recognition
Audio Capture
No
Automatic Form Fill
No
Automatic Transcription
No
Call Analysis
No
Concatenated Speech
No
Continuous Speech
No
Customizable Macros
No
Multi-Languages
No
Specialty Vocabularies
No
Speech-to-Text Analysis
No
Variable Frequency
No
Voice Recognition
No
Text to Speech
API
No
Adjust Speaking Rate / Pitch
No
Audio Optimization
No
Custom Lexicons
No
Different Voice Choices
No
Multi-Language Support
No
Synchronize Speech
No
Transcription
AI / Machine Learning
No
Annotations
No
Audio/Video File Upload
No
Automatic Transcription
No
Collaboration Tools
No
File Sharing
No
For Manual Transcription
No
Full Text Search
No
Multi-Language Support
No
Natural Language Processing (NLP)
No
Playback Controls
No
Speech Recognition
No
Subtitles
No
Text Editor
No
Timecoding
No
Product Features
Speech Analytics
Automatic Transcription
No
Call Center Management
No
Call Recording
No
Customer Experience Management
No
Data Security
No
Natural Language Processing
No
Predictive Analytics
No
Self-Service Search
No
Sentiment Analysis
No
Surveys & Feedback
No
Speech Recognition
Audio Capture
Yes
Automatic Form Fill
No
Automatic Transcription
Yes
Call Analysis
Yes
Concatenated Speech
No
Continuous Speech
No
Customizable Macros
No
Multi-Languages
Yes
Specialty Vocabularies
Yes
Speech-to-Text Analysis
Yes
Variable Frequency
No
Voice Recognition
Yes
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No