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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Ayven serves as an AI-based coordinator that aids teams in streamlining their efforts by communicating with individuals who possess the necessary answers, relaying information throughout the group, verifying task completion, and adhering to scheduled plans. It operates within platforms like Slack and Microsoft Teams and integrates with various tools including Jira, Asana, Google Drive, Notion, SharePoint, YouTrack, and GitHub. Teams provide Ayven with specific outcomes, and she diligently tracks progress across individuals and systems, reaching out to those whose contributions are essential and flagging overdue tasks. When progress halts, she inquires about the obstacles; if existing solutions are found in code, documents, tickets, or prior conversations, she consults those resources prior to reaching out to team members. Any work that she cannot resolve independently can be transformed into a ticket, assigning an owner and due date after obtaining consent, and she monitors these tasks until they are marked as completed. Moreover, Ayven ensures that plans remain up-to-date over time, identifies discrepancies among systems, and directs decisions to the appropriate individuals instead of simply broadcasting every inquiry, ultimately enhancing team efficiency and collaboration. By doing so, she fosters a more organized and effective working environment for teams to thrive.

Description

SeaTicket is a collaborative, AI-driven support platform that consolidates inquiries and issue reports from multiple sources, including GitHub, Discord, Discourse, and email, into a unified workspace. The AI agents examine each new inquiry by scanning relevant issues, historical cases, and your knowledge database, subsequently offering a suggested reply or ticket. Your team can then approve, modify, or reject these suggestions, with accepted responses being posted back to the original discussion thread. Should a question require engineering expertise, it is transformed into a trackable ticket, complete with an assigned owner, internal discussions, and comprehensive context. Resolutions that receive approval are archived in a searchable knowledge base, which can be accessed and reused by both the team and the agents. SeaTicket also offers integration with Notion, Confluence, Linear, Jira, and Seafile, and features API access, an external support portal, and supports unlimited team members across all subscription plans. Users can choose between utilizing the hosted cloud service or self-hosting the Apache 2.0 code for greater flexibility. This versatility makes SeaTicket an invaluable tool for enhancing support efficiency.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

GitHub Yes 
Jira Yes 
Notion Yes 
Asana Yes 
Confluence No 
Discord No 
Discourse No 
Google Drive Yes 
Linear No 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
Model Context Protocol (MCP) Yes 
Seafile No 
Slack Yes 
YouTrack Yes 

Integrations

GitHub Yes 
Jira Yes 
Notion Yes 
Asana No 
Confluence Yes 
Discord Yes 
Discourse Yes 
Google Drive No 
Linear Yes 
Microsoft SharePoint No 
Microsoft Teams No 
Model Context Protocol (MCP) No 
Seafile Yes 
Slack No 
YouTrack No 

Pricing Details

$179 per month
Free Trial No 
Free Version Yes 

Pricing Details

$0/month
Free plan: $0/month, with up to 1,000 issues and 100 AI credits per month. Paid plans start at $25/month.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Alknoma

Founded

2004

Country

United Kingdom

Website

www.ayven.ai/

Vendor Details

Company Name

SeaCloud Labs

Founded

2012

Country

Singapore

Website

seaticket.ai/

Product Features

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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