Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Ayven serves as an AI-based coordinator that aids teams in streamlining their efforts by communicating with individuals who possess the necessary answers, relaying information throughout the group, verifying task completion, and adhering to scheduled plans. It operates within platforms like Slack and Microsoft Teams and integrates with various tools including Jira, Asana, Google Drive, Notion, SharePoint, YouTrack, and GitHub. Teams provide Ayven with specific outcomes, and she diligently tracks progress across individuals and systems, reaching out to those whose contributions are essential and flagging overdue tasks. When progress halts, she inquires about the obstacles; if existing solutions are found in code, documents, tickets, or prior conversations, she consults those resources prior to reaching out to team members. Any work that she cannot resolve independently can be transformed into a ticket, assigning an owner and due date after obtaining consent, and she monitors these tasks until they are marked as completed. Moreover, Ayven ensures that plans remain up-to-date over time, identifies discrepancies among systems, and directs decisions to the appropriate individuals instead of simply broadcasting every inquiry, ultimately enhancing team efficiency and collaboration. By doing so, she fosters a more organized and effective working environment for teams to thrive.
Description
SeaTicket is a collaborative, AI-driven support platform that consolidates inquiries and issue reports from multiple sources, including GitHub, Discord, Discourse, and email, into a unified workspace. The AI agents examine each new inquiry by scanning relevant issues, historical cases, and your knowledge database, subsequently offering a suggested reply or ticket. Your team can then approve, modify, or reject these suggestions, with accepted responses being posted back to the original discussion thread. Should a question require engineering expertise, it is transformed into a trackable ticket, complete with an assigned owner, internal discussions, and comprehensive context. Resolutions that receive approval are archived in a searchable knowledge base, which can be accessed and reused by both the team and the agents. SeaTicket also offers integration with Notion, Confluence, Linear, Jira, and Seafile, and features API access, an external support portal, and supports unlimited team members across all subscription plans. Users can choose between utilizing the hosted cloud service or self-hosting the Apache 2.0 code for greater flexibility. This versatility makes SeaTicket an invaluable tool for enhancing support efficiency.
API Access
Has API
No
API Access
Has API
Yes
Integrations
GitHub
Yes
Jira
Yes
Notion
Yes
Asana
Yes
Confluence
No
Discord
No
Discourse
No
Google Drive
Yes
Linear
No
Microsoft SharePoint
Yes
Integrations
GitHub
Yes
Jira
Yes
Notion
Yes
Asana
No
Confluence
Yes
Discord
Yes
Discourse
Yes
Google Drive
No
Linear
Yes
Microsoft SharePoint
No
Pricing Details
$179 per month
Free Trial
No
Free Version
Yes
Pricing Details
$0/month
Free plan: $0/month, with up to 1,000 issues and 100 AI credits per month. Paid plans start at $25/month.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Alknoma
Founded
2004
Country
United Kingdom
Website
www.ayven.ai/
Vendor Details
Company Name
SeaCloud Labs
Founded
2012
Country
Singapore
Website
seaticket.ai/
Product Features
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No