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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Aya Expanse revolutionizes the field of multilingual AI by serving as a research model that adeptly handles 101 languages, utilizing cutting-edge instruction tuning and cross-lingual transfer methods. The model's unique approach merges a carefully selected open source dataset with efficient pretraining processes, allowing it to deliver exceptional results for both low- and high-resource languages. This innovation not only enhances performance but also successfully lowers infrastructure expenses by up to 30%, establishing a new standard for scalable and inclusive language modeling in the industry. As a result, Aya Expanse is poised to make a significant impact on the future of AI language processing.

Description

Our software-as-a-service platform, designed for enterprise-level Customer Support teams, is hosted in the cloud and is known as the Agent Success Platform, which empowers agents to assist customers across various languages and channels. The intuitive and user-friendly design of ChatLingual means that agents can focus more on delivering outstanding customer experiences rather than getting bogged down by complex software navigation. With ChatLingual, support agents can effortlessly communicate with customers in any language, instantly translating queries and responses. For instance, an English-speaking agent situated in one location can efficiently provide support to customers speaking Russian, Arabic, Portuguese, and over 100 other languages—all thanks to ChatLingual's seamless translation capabilities. Furthermore, ChatLingual’s adaptable architecture allows for easy integration with your current systems, including CRMs, ticketing platforms, chatbots, and Natural Language Processing APIs. The integration process for ChatLingual is typically completed within hours or days, a remarkable improvement compared to the weeks or months often needed for traditional enterprise platforms, thus ensuring a swift and efficient transition for teams. Additionally, this rapid deployment ensures that your customer support operations can start utilizing the platform's full potential without unnecessary delays.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Genesys Cloud CX No 
Microsoft Dynamics 365 No 
Oracle CRM On Demand No 
Salesforce No 
ServiceNow No 
Tableau No 

Integrations

Genesys Cloud CX Yes 
Microsoft Dynamics 365 Yes 
Oracle CRM On Demand Yes 
Salesforce Yes 
ServiceNow Yes 
Tableau Yes 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Cohere

Founded

2019

Country

Canada

Website

cohere.com/research/aya

Vendor Details

Company Name

ChatLingual

Founded

2013

Country

United States

Website

www.chatlingual.com

Product Features

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

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