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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Reduce the time required for transcribing videos or audio files to mere minutes and seamlessly navigate to key moments by either scanning through the transcript or employing keyword searches to pinpoint significant events. The rapid evidence review process allows you to quickly access a time-synced auto-transcript that highlights critical moments in the video evidence, ensuring that every detail is captured accurately. With Transcription Assistant, a specialized editing tool, professionals in your agency are equipped to swiftly review and refine transcripts as needed. This innovative platform enables users to conduct evidence reviews and generate transcripts all in one secure environment provided by Axon. Experience the convenience of auto-transcripts that are available within minutes, contrasting sharply with the lengthy days or weeks typical of traditional human transcription methods. In addition to streamlining the transcription process, Axon's comprehensive ecosystem plays a vital role in enhancing safety and protection across various locations. By integrating these advanced tools, agencies can enhance their operational efficiency while maintaining the integrity of crucial information.

Description

Nexivo is an innovative, cloud-based contact center solution developed by Corecognitics, designed to facilitate customer interactions through various channels such as chat, voice, SMS, WhatsApp, and web platforms. Equipped with multilingual AI agents, it efficiently handles inquiries, bookings, and call routing in over 100 languages, while also ensuring smooth integration with services like WhatsApp and Microsoft Teams to minimize wait times and enhance first-contact resolution rates. Among its features are live transfers, cloud-based dashboards, automatic transcripts, and comprehensive analytics, all aimed at improving agent efficiency and providing a tailored, scalable customer experience for both remote and in-office teams. Additionally, Nexivo's user-friendly interface allows for easy navigation, ensuring that agents can focus on delivering exceptional service without unnecessary distractions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$10/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Axon

Founded

1993

Country

Australia

Website

www.axon.com/products/auto-transcribe

Vendor Details

Company Name

Core Cognitics

Country

United Kingdom

Website

nexivo.corecognitics.com

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

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