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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Equip your engineers with AI technology to swiftly identify, analyze, and address quality concerns in a fraction of the time. With advanced AI capabilities, potential issues are detected and contextualized the moment a trend is noticed from customer interactions. This allows your team to tackle intricate challenges rather than getting bogged down in tedious manual data analysis. By fostering collaboration and visibility across different geographical regions and departments, your team can comprehensively grasp the entirety of a developing problem. Moreover, with automated detection and prioritization of issues, your team can concentrate on uncovering root causes and deploying effective solutions, ultimately enhancing customer satisfaction and boosting profitability in the process. In this way, the integration of AI not only streamlines workflows but also elevates the overall performance of your organization.

Description

Microsoft Teams and Microsoft Office 365 performance management requires deep insight into the user experience and coordination between IT departments and service providers who each use different tools with different goals. IT teams often have difficulty identifying and solving voice quality and application performance issues. Traditional monitoring tools and user feedback don't give enough insight into the user experience. Martello Vantage DX™ provides IT teams with complete end-to-end visibility into Microsoft 365 user experience. IT teams can quickly detect and fix problems before they affect the user experience. Detect, alert, and anticipate user experience issues. Qualify, prioritize and prioritize IT and third party issues that impact Microsoft Teams and Microsoft Office 365. Maximize Microsoft service productivity in your business lines.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) No 
Cisco CX Cloud No 
Google Cloud Platform No 
Microsoft 365 No 
Microsoft Azure No 
Microsoft Exchange No 
Microsoft OneDrive No 
Microsoft SharePoint No 
Microsoft Teams No 
Nagios Core No 
Paessler Building Monitor No 
ServiceNow No 
ServiceTeam ITSM No 
SolarWinds AppOptics No 
Splunk Cloud Platform No 
TOPdesk No 

Integrations

Amazon Web Services (AWS) Yes 
Cisco CX Cloud Yes 
Google Cloud Platform Yes 
Microsoft 365 Yes 
Microsoft Azure Yes 
Microsoft Exchange Yes 
Microsoft OneDrive Yes 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
Nagios Core Yes 
Paessler Building Monitor Yes 
ServiceNow Yes 
ServiceTeam ITSM Yes 
SolarWinds AppOptics Yes 
Splunk Cloud Platform Yes 
TOPdesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Axion Ray

Founded

2021

Country

United States

Website

www.axionray.com

Vendor Details

Company Name

Martello

Founded

2009

Country

Ontario - Canada, Texas - USA, New York, USA, Genève - Switzerland, Paris - France, Nice - France

Website

martellotech.com/products/

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Product Features

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager No 
Diagnostic Tools Yes 
IP Address Monitoring Yes 
Internet Usage Monitoring No 
Real Time Analytics Yes 
Resource Management No 
SLA Monitoring Yes 
Server Monitoring No 
Uptime Monitoring Yes 
Web Traffic Reporting No 

Alternatives

Alternatives

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