Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Time is your most important resource; while being physically present in every store or restaurant is impossible, staying informed about their operations is crucial. As your business expands and you open more locations, maintaining awareness of daily activities becomes increasingly challenging. Axent offers a comprehensive suite of cloud-based business intelligence tools that deliver real-time data on web-enabled devices, ensuring you have complete oversight of your operations even when you’re not there. This allows you to respond promptly to live situations, improving outcomes rather than waiting to address issues after they have occurred, which could lead to missed opportunities for intervention. You can keep track of how effectively your scheduling is working by monitoring real-time clock-ins and clock-outs. With this information, you can make informed adjustments to your staffing levels and skill mix to enhance profitability. Additionally, mobile access to integrated CCTV footage, combined with the ability to drill down into transaction details, allows for effortless review of any suspicious activities. This ensures that you remain proactive in safeguarding your business interests no matter where you are.
Description
Oversee every stage of your customers' journey—from your brand's mission and service delivery to their overall satisfaction—to achieve your business goals and aspire to even greater heights. Implement an intuitive and mobile-friendly review system that captures real-time customer satisfaction across all digital platforms. Link immediate customer feedback data to business results, allowing for informed modifications either by shift or on a larger scale. Gain comprehensive, live insights into your brand's performance across various venues to evaluate its influence on Net Promoter Score (NPS) and customer satisfaction, enabling targeted enhancements where it matters most for your experience management and financial success. Collaborate across teams, from Marketing to General Management, to delegate tasks, address complaints, share important visuals, and ensure every interaction is resolved effectively. Dive deep to discover the underlying reasons for customer satisfaction, revealing the motivation behind each score and paving the way for continuous improvement. By understanding these insights, businesses can proactively enhance their strategies and foster stronger customer relationships.
API Access
Has API
API Access
Has API
Integrations
Olo
Vita Mojo
me&u
Pricing Details
$50 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
PXtech
Founded
1999
Country
United Kingdom
Website
www.pxtech.com/axent-intelligence/
Vendor Details
Company Name
Yumpingo
Country
United States
Website
www.yumpingo.com
Product Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics
Product Features
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label