Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Axensia ENgage! enhances organizational communication during critical incidents or outages by facilitating quicker acknowledgment and resolution of issues, thereby minimizing disruptions to operations. Our ENgage! Desktop and Mobile applications allow you to reach your end users on any device they are using at that moment. Beyond IT, ENgage! also keeps other departments such as Facilities, HR, Sales, and Finance in the loop. The platform is designed to integrate with your API-driven infrastructure tools, enabling two-way communication for alerts. With ENgage!, you can receive Mission Critical Alerts and Notifications on Desktops, Tablets, and Mobile devices anytime and anywhere. This solution provides your team with the adaptability and ease to be alerted and address problems instantly as they arise. By streamlining these communications, you can significantly cut down on the time spent logging into various systems while ensuring that all users and service providers are promptly informed. This leads to a more cohesive response strategy during emergencies and ultimately enhances overall operational efficiency.
Description
JAMS Incident Management ensures that the appropriate individual responds promptly when an issue arises. Notifications escalate via various channels such as voice calls, SMS, push notifications, email, Microsoft Teams, and Slack until someone acknowledges the alert, which helps teams prevent missed notifications and lengthy outages. It is compatible with any team and technology stack, receiving alerts from monitoring systems, emails, webhooks, or its API, while autonomously managing paging and escalation processes. Although JAMS Scheduler is optional, teams utilizing it can seamlessly generate incidents from job failures, transforming a failed job into an immediate alert without needing manual intervention. This solution effectively bridges the gap between identifying a failure and notifying the right person by converting raw alerts into phone calls and escalating notifications for clear acknowledgment. Additionally, it offers the capability to monitor the health of JAMS Windows services directly on the host through a lightweight connector agent, ensuring health checks persist even if the JAMS REST API becomes unavailable. This functionality ultimately enhances operational efficiency and reduces response times during critical incidents.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Azure Monitor
No
JAMS Scheduler
No
Microsoft Azure
No
Microsoft Teams
No
PowerShell
No
Python
No
ServiceNow
No
Slack
No
Zendesk
No
Integrations
Azure Monitor
Yes
JAMS Scheduler
Yes
Microsoft Azure
Yes
Microsoft Teams
Yes
PowerShell
Yes
Python
Yes
ServiceNow
Yes
Slack
Yes
Zendesk
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$6/user
Starter - $6/user (up to 25)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Axensia Software
Country
United States
Website
axensia.com/products/engage
Vendor Details
Company Name
JAMS Software
Founded
1987
Country
United States
Website
jamsscheduler.com/incident-management
Product Features
Push Notifications
A/B Testing
No
Analytics
Yes
Campaign Segmentation
Yes
Contextual Targeting
No
Device Targeting
Yes
Expiry Notifications
Yes
Geo Targeting
Yes
Mobile Notifications
Yes
Notification Scheduling
Yes
Visual Notifications
Yes
Web Notifications
Yes
Product Features
Incident Management
Audit Trail
Yes
Corrective Actions (CAPA)
No
Disaster Recovery
No
IT Incident Management
No
Incident Reporting
Yes
OSHA Compliance
No
Root-Cause Diagnosis
No
Safety Management
No
Task Management
No
Ticket Management
No