Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Axence ConnectPro, a remote access tool and IT support tool, is designed to help with remote working and technical support. Here are a few of its key features.
• Remote Access: Secure remote access to computers and servers of users for troubleshooting.
• Real-time communication: Instant messaging, chat and chat rooms for quick problem resolution.
• Remote monitoring: View software, hardware, and performance metrics remotely.
• Unlimited sessions: Connect multiple workstations at once.
• Seamless integration with Active Directory and network configuration.
• User-Friendly Interface: Easy to use for both IT professionals and end users.
• Remote desktop management: Supports files transfers, registry editing, process management and command execution.
Axence ConnectPro is perfect for businesses looking to streamline IT support, and enhance remote working abilities.
Description
With RISE Remote Support, you can seamlessly manage your entire support workflow on a single platform, from the initial problem identification to the storage of the collaboratively developed solution in the knowledge database. This approach ensures that all participants have access to structured, clear, and comprehensible information throughout the process. The system is compatible with various end devices, including desktop computers, laptops, smartphones, and smart glasses, allowing for flexibility in use. You can easily share a wide range of documents, such as videos, photos, PDFs, and 3D objects, whether they were created on-site or imported from other systems, ensuring that your team and customers have the precise materials necessary to address the issue at hand. In today's communication landscape, voice messages have become a vital tool, often eliminating the need for tedious typing and facilitating problem identification and resolution. Furthermore, the saying "a picture is worth a thousand words" holds true, especially when utilizing our image editor, which enables you to enhance and modify your images quickly and effortlessly for clearer communication. This comprehensive tool not only streamlines support processes but also enriches the user experience by fostering effective collaboration and communication.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Active Directory
No
Pricing Details
0 USD/Yeaer
free annual subscription to celebrate the 20th anniversary of Axence
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Axence
Founded
2005
Country
Poland
Website
axence.net/en
Vendor Details
Company Name
RISE Technologies
Founded
2016
Country
Germany
Website
rise-rs.de/produkt/
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
Yes
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No