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features
design
support

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Description

Axcient Fusion empowers Managed Service Providers (MSPs) to unify and streamline their infrastructure and workloads within a singular cloud platform. This solution not only lowers expenses but also simplifies management, facilitates nearly instantaneous recovery, and incorporates Automated Run-books for enhanced efficiency. By leveraging this technology, MSPs can optimize their operations and improve service delivery.

Description

ICEFLO Runbook Management (RBM) is an innovative solution built on the ServiceNow® platform that modernizes runbook processes for operational resilience. By replacing manual spreadsheets, RBM centralizes event runbooks, facilitates detailed event and task planning, and offers a comprehensive overview of interconnected runbooks. It integrates seamlessly with other ServiceNow® capabilities, enabling real-time issue tracking and resolution, and providing role-based personalized content for users. RBM helps organizations manage risk, avoid service outages, and comply with regulatory requirements through efficient change and incident management.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Backup Radar Yes 
Datto RMM Yes 
Datto Workplace Yes 
ScalePad Backup Radar Yes 
ServiceNow No 

Integrations

Backup Radar No 
Datto RMM No 
Datto Workplace No 
ScalePad Backup Radar No 
ServiceNow Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Axcient

Founded

2006

Country

United States

Website

axcient.com

Vendor Details

Company Name

Agenor Technology

Founded

2019

Country

United Kingdom

Website

www.iceflo.com

Product Features

Disaster Recovery

Administration Policies No 
Bare-Metal Recovery Yes 
Encryption No 
Failover Testing Yes 
Flexible Data Capture No 
Multi-Platform Support No 
Multiple Data Type Support No 
Offline Storage No 

Product Features

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