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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Transform customer support into a seamless experience directly from your WordPress site. Every action taken on each ticket is meticulously recorded, giving you total oversight! Automate email notifications for six crucial events, such as when a new ticket is created or when a ticket receives a response. You have full authority over all text and graphics displayed. Enhance your email capabilities and event tracking through our premium add-ons. Assign tickets to the support agent with the fewest open cases to optimize workload. Utilize our smart-agent add-on for advanced ticket management and routing. Customize your ticket forms by adding unique fields, with 13 different field types available – the highest among helpdesk plugins! For even greater functionality, consider our premium custom-fields add-on. Seamlessly integrate complex logic and dynamic forms using the Gravity Forms bridge. What’s a ticket without the ability for clients to attach documents? The system supports multiple file attachments per ticket, even in the free version, ensuring all necessary information can be shared effortlessly. Additionally, this feature enhances communication and makes problem resolution quicker and more efficient.

Description

If you own a WordPress site dedicated to your charity, utilizing our Raffle Ticket Generator is an excellent way to launch your raffle effortlessly! Our plugin encompasses all essential features and has successfully produced millions of tickets across numerous websites. To maximize your raffle’s potential, consider purchasing one of our Raffle Website Themes along with the Raffle Ticket Generator Plugin for a seamless setup. Are you short on time to establish a website for your online raffle? By purchasing one of our Turnkey Raffle Websites and providing us with some basic information, we can quickly get your raffle operational! We have developed various sites tailored for hosting raffles and have now made our ticketing system available as a turnkey plugin. We offer several choices, including the free and Bronze versions, which generate up to 500 unique ticket numbers before restarting, making them ideal for small groups with limited ticket sales. Importantly, the free version is NOT a trial, ensuring you have full access from the start. With our solutions, running a successful raffle is more achievable than ever!

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

WordPress Yes 
Groundhogg Yes 
WooCommerce No 

Integrations

WordPress Yes 
Groundhogg No 
WooCommerce Yes 

Pricing Details

$149 per year
Free Trial No 
Free Version No 

Pricing Details

$99 one-time payment
Free Trial No 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Structured Markets Group

Country

Canada

Website

getawesomesupport.com

Vendor Details

Company Name

Raffle Ticket Generator

Country

United States

Website

wpraffle.com

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Product Features

Contest

Awards Management No 
Blind Judging No 
Entrant Management No 
Entry Fee Processing No 
Entry Management No 
Forms Management No 
Fraud Detection No 
Judging Management No 
Scoring No 
Skills Contests (Photo, Essay, Design, etc) No 
Social Media Management No 
Social Promotions No 
Sweepstakes No 
Timeline Management No 
Voting Management No 

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