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Description
Meetings and phone calls form the essential foundation of your work dynamics, yet unproductive discussions may be impeding your progress. Revolutionize your workflow with Avoma’s Conversation Management platform, where you can uncover topic trends, identify successful communication patterns, gain essential coaching insights, and assess potential deal risks. Effortlessly search for specific terms, highlight key moments, and leave comments for constructive feedback. Streamline your process by automating note-taking and data entry, allowing you to concentrate on meaningful conversations. Gather vital insights from your team's discussions to enhance coaching effectiveness, and foster collaboration with cross-functional teams to achieve better alignment. Benefit from automatic video recordings, accurate transcripts, and AI-generated notes that emphasize crucial topics. Ensure that important action items are not overlooked by following up diligently. Utilize the search feature within transcripts and replay recordings with time-stamped notes to recall important details, enhancing your overall productivity and effectiveness. By adopting this innovative approach, you'll significantly elevate the quality of your interactions and decision-making processes.
Description
Creovai offers innovative solutions for contact center leaders by leveraging AI to enhance conversation intelligence and provide real-time support for agents. The platform meticulously examines all customer interactions, offering immediate guidance to agents while generating valuable insights to elevate overall performance—all from one seamless interface. By evaluating every voice and digital communication according to your specified criteria, Creovai minimizes the time spent on manual quality assurance, granting your team a comprehensive understanding of both agent efficiency and customer satisfaction. With AI-driven predictive scoring models and preset insight categories, it addresses critical "what" and "why" questions surrounding customer dialogues, empowering you to make data-driven decisions in customer experience (CX). Furthermore, it facilitates automatic, real-time coaching for agents, tailored to conversation insights and customer intentions. By creating a continuous feedback loop, organizations can utilize insights from interactions to refine call scripts, enhance real-time support, and foster ongoing operational advancements, ultimately leading to improved customer interactions and satisfaction.
API Access
Has API
API Access
Has API
Integrations
Salesforce
8x8
8x8 Contact Center
Daktela
Freshdesk
Genesys Cloud CX
Google Meet
Groove
HubSpot CRM
IRIS Clarity
Integrations
Salesforce
8x8
8x8 Contact Center
Daktela
Freshdesk
Genesys Cloud CX
Google Meet
Groove
HubSpot CRM
IRIS Clarity
Pricing Details
$19/user/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Avoma
Founded
2017
Country
United States
Website
www.avoma.com
Vendor Details
Company Name
Creovai
Country
United States
Website
www.creovai.com
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Meeting
Action Item Tracking
Agenda Management
Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Materials Management
Meeting Feedback
Meeting Preparation Tools
Meeting Room Booking
Minutes Management
Post-Meeting Tools
Scheduling
Travel Management
Voting Management
Revenue Intelligence
Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions
Product Features
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Revenue Intelligence
Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback