Average Ratings 4 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Avochato is an intuitive text messaging platform designed specifically for sales, support, and operations teams. This software provides companies with a seamless way to engage their customers, increase response rates, and boost conversion rates. Among its features are a lead-generation chat widget, a live inbox, broadcasting capabilities, automated surveys, customizable APIs, message templates, and status tracking tools. Additionally, Avochato boasts compatibility with prominent business services like Slack, Office 365, Salesforce, and Desk.com, enhancing its utility in various operational contexts. By utilizing Avochato, businesses can streamline their communication processes and improve customer interactions significantly.

Description

Transform guest feedback into actionable insights that boost your revenue. Discover the sentiments of your on- and off-premises customers, swiftly address any concerns, increase your 5-star ratings, and simplify the process of gaining insights and enhancing customer retention. Collect valuable customer data across all your locations, regardless of the interaction method—be it third-party delivery or online orders. Measure satisfaction with an efficiency that surpasses traditional methods by 18 times. With Ovation’s customer chat platform, your team can quickly engage with guests to address their issues and win them back in real-time. Foster customer delight through prompt communication, proving to be 16 times more effective in managing conversations than relying on online reviews. Utilize our advanced machine learning algorithms to pinpoint areas for improvement both on-site and off-site. Additionally, gain a deeper understanding of individual customer preferences, allowing your marketing team to tailor strategies based on specific behavioral traits and enhance overall engagement. This holistic approach not only improves customer satisfaction but also drives loyalty and long-term revenue growth.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cognito Forms Yes 
Incentivio No 
Microsoft 365 Yes 
Mosaic by MethodWorx No 
Olo No 
Salesforce Yes 
SaveMyLeads Yes 
Shift Yes 
Slack Yes 
Stackreaction Yes 
Wufoo Yes 
Zapier Yes 

Integrations

Cognito Forms No 
Incentivio Yes 
Microsoft 365 No 
Mosaic by MethodWorx Yes 
Olo Yes 
Salesforce No 
SaveMyLeads No 
Shift No 
Slack No 
Stackreaction No 
Wufoo No 
Zapier No 

Pricing Details

Pro - $399 per month
Standard - $199 per month
Core - $99 per month
Free Trial Yes 
Free Version No 

Pricing Details

$149 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Avochato

Founded

2015

Country

United States

Website

www.avochato.com/

Vendor Details

Company Name

Ovation

Founded

2017

Country

United States

Website

www.ovationup.com

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management Yes 

Event Management

Attendee Management Yes 
Badge Management No 
Conferences / Conventions No 
Exhibit / Vendor Management Yes 
Gamification Yes 
Room Block Management Yes 
Social Media Promotion Yes 
Sponsorship Management Yes 
Surveys & Feedback Yes 
Ticketing Yes 
Volunteer Management Yes 
Weddings / Parties Yes 

Real Estate Agency

Calendar Management No 
Client / Property Matching Yes 
Client Database Yes 
Commission Management Yes 
Contact Management Yes 
Contract Management No 
Email Marketing No 
Flyer / Catalog Printing No 
Lead Management Yes 
Listing Management Yes 
Property Database No 
Website Management No 

Reputation Management

Campaign Management No 
Gamification Yes 
Response Management Yes 
Review Generation Yes 
Review Monitoring Yes 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons Yes 
Mobile Keywords Yes 
Polls / Voting Yes 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win Yes 

SMS Survey

Alerts / Notifications No 
Analytics / Reporting No 
Audience Targeting No 
Campaign Management No 
Contact Management No 
Customizable Templates No 
Keyword Tracking No 
MMS No 
Mass Texting No 
Message Personalization No 
Scheduled Messaging No 
Survey Builder No 
Template Management No 

Travel Agency

Central Reservation System No 
Customer Database Yes 
Flight Booking No 
GDS / OTA Integration No 
Itinerary Creation No 
Marketing Management Yes 
Payment Processing No 
Promotions Management Yes 
Quote Management Yes 
Rental Car Reservations Yes 
Single / Group Reservations Yes 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

SMS Marketing

2-Way Messaging No 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization No 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

SMS Survey

Alerts / Notifications No 
Analytics / Reporting No 
Audience Targeting No 
Campaign Management No 
Contact Management No 
Customizable Templates No 
Keyword Tracking No 
MMS No 
Mass Texting No 
Message Personalization No 
Scheduled Messaging No 
Survey Builder No 
Template Management No 

Alternatives

Alternatives

Community.com Reviews

Community.com

Community
Dendi LIS Reviews

Dendi LIS

Dendi
Curogram Reviews

Curogram

Curogram, Inc.
SurveyOL Reviews

SurveyOL

SurveyOL.com