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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The Avaya Experience Platform offers a robust solution for customer engagement, seamlessly blending voice, video, chat, messaging, and other forms of communication to ensure fluid interactions across different channels. Focused on improving experiences for both customers and employees, it provides agents with immediate access to customer information through a consolidated desktop interface, allowing for personalized and effective service. This platform facilitates the handling of both incoming and outgoing communications, ensuring that customers can connect through their preferred methods while providing agents with essential tools to efficiently address their concerns. By integrating various communication channels and incorporating sophisticated analytics, the Avaya Experience Platform enables organizations to enhance their contact center operations and deliver outstanding customer service. Additionally, its adaptability to changing customer needs allows businesses to stay competitive in a rapidly evolving market.

Description

Content Guru’s cloud-based customer engagement platform, storm®, serves as a solution for numerous major global organizations. It equips businesses across diverse industries with an intuitive and comprehensive interface, facilitating the resolution of customer inquiries and issues while maintaining high service quality. By effortlessly integrating with external databases, storm enhances existing systems and expands capabilities, ultimately improving the customer experience. This platform empowers hundreds of the world’s leading companies to create outstanding customer interactions. Building on its foundational cloud contact center features such as IVR, ACD, and omni-channel support, users gain access to a variety of advanced modules, ensuring that both customer and agent experiences are maximized. Additionally, storm offers a suite of built-in functionalities, including workforce management (WFM) and customer relationship management (CRM) tools, further enhancing operational efficiency. Overall, storm is designed to adapt to the evolving needs of organizations while delivering exceptional service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Google Cloud Contact Center AI
IBM watsonx Assistant
Alemba Service Manager
Avaya AI Virtual Agent
Cognigy.AI
CommunityWFM
DVSAnalytics
Dialogflow
Empirix
LumenVox Automatic Speech Recognition (ASR)
QEval
Resemble AI
Sapling AI Writing Assistant
SmartBots
SmartSIP
SpiceCRM
Verint AI Blueprint
Verint Workforce Engagement
eGain Virtual Assistant
storm Customer Knowledge System (CKS)

Integrations

Google Cloud Contact Center AI
IBM watsonx Assistant
Alemba Service Manager
Avaya AI Virtual Agent
Cognigy.AI
CommunityWFM
DVSAnalytics
Dialogflow
Empirix
LumenVox Automatic Speech Recognition (ASR)
QEval
Resemble AI
Sapling AI Writing Assistant
SmartBots
SmartSIP
SpiceCRM
Verint AI Blueprint
Verint Workforce Engagement
eGain Virtual Assistant
storm Customer Knowledge System (CKS)

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Avaya

Founded

2000

Country

United States

Website

www.avaya.com/en/products/experience-platform/

Vendor Details

Company Name

Content Guru

Founded

2005

Country

United Kingdom

Website

www.contentguru.com/en-gb/products/front-office-cx/storm-contact/

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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