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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The Avaya AI Virtual Agent stands out as an innovative conversational AI platform that improves customer engagement through responses that closely mimic human conversation. Utilizing state-of-the-art natural language processing, it efficiently manages queries, facilitates self-service assistance, and smoothly transitions interactions to human representatives while maintaining conversation context. Additionally, the AI supports live agents by evaluating discussions in real-time and providing pertinent recommendations and insights to boost productivity. Featuring omnichannel support, round-the-clock availability, multilingual options, sentiment analysis, and robust security measures, this solution empowers businesses to optimize their customer service processes while significantly enhancing the user experience and satisfaction. In an increasingly digital world, tools like the Avaya AI Virtual Agent are essential for meeting evolving customer expectations.

Description

CallMate AI is a cutting-edge AI-powered phone call agent that automates call center tasks with realistic voice interactions and advanced data extraction features. The software is designed to handle diverse industry needs, from customer support and telecom to banking and IT. As the system continues to learn from each call, its performance improves, offering more accurate client analysis and call resolutions. CallMate integrates easily into existing systems, helping businesses streamline operations and reduce errors in data entry, all while ensuring lightning-fast response times.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Avaya Experience Platform

Integrations

Avaya Experience Platform

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Avaya

Founded

2000

Country

United States

Website

www.avaya.com/en/services/ai-virtual-agent/

Vendor Details

Company Name

CallMate AI

Website

www.callmate.ai/

Product Features

Product Features

Alternatives

Alternatives

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