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Average Ratings 76 Ratings

Total
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features
design
support

Description

Effortlessly and securely link to your user’s device to access files, manage applications, and address issues from any location. Streamline the daily IT support requirements of your users through remote management. Achieve instant remote connectivity to conserve time, resources, and costs. Deliver swift and dependable remote assistance to your users. Seamlessly integrated within the Business Hub platform, it utilizes the same Avast agent, eliminating the need for additional software installation. Use the Business Hub to quickly establish connections to your Windows and Mac devices anywhere there's internet access. Aid your users in resolving issues efficiently in real-time with various tools available via a viewer. Access audit information to monitor which admin accessed each device, the duration of the session, and associated notes. Remotely connect to any Windows or Mac device to install necessary software, troubleshoot problems, switch users, and more. Send and receive log files to facilitate quick software updates, enabling you to troubleshoot and resolve problems with effectiveness and precision. This comprehensive suite not only enhances productivity but also ensures that support can be provided across diverse environments.

Description

LogMeIn Rescue is a comprehensive enterprise-grade remote support software built to meet the complex challenges faced by IT teams in today’s security-conscious and resource-limited environments. It delivers fast, one-click access to devices across a broad range of platforms such as Windows, macOS, Linux, Chrome OS, iOS, and Android, enabling technicians to troubleshoot and resolve issues efficiently. Rescue incorporates industry-leading security measures including permission-based access, PIN validation, IP restrictions, SSO, AD Sync, and AES-256 encryption to ensure data protection during sessions. The platform’s centralized management console allows IT administrators to customize security settings, create unlimited user groups, record sessions, and monitor team performance in real time. Enterprises can also customize the user interface, chat tools, and connection methods to provide a branded support experience. Rescue’s integration capabilities and in-session tools streamline workflows and help techs solve problems faster, even on inactive devices. Trusted by global companies and validated by a Forrester Total Economic Impact™ study, Rescue delivers ROI within six months through improved efficiency. It’s an ideal solution for organizations seeking scalable, secure, and customizable remote support.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AuthPoint No 
Blotout No 
Campaign Monitor No 
Cayzu No 
ConnectWise Cybersecurity Management No 
ConnectWise PSA No 
Freshdesk No 
Freshservice No 
HaloPSA No 
ISL Light Remote Desktop Yes 
Incident IQ No 
LiveChat No 
Meltano No 
OpenVoice No 
Salesforce Agentforce Service No 
ServiceNow No 
SolarWinds Service Desk No 
SysAid No 
Zendesk No 

Integrations

AuthPoint Yes 
Blotout Yes 
Campaign Monitor Yes 
Cayzu Yes 
ConnectWise Cybersecurity Management Yes 
ConnectWise PSA Yes 
Freshdesk Yes 
Freshservice Yes 
HaloPSA Yes 
ISL Light Remote Desktop No 
Incident IQ Yes 
LiveChat Yes 
Meltano Yes 
OpenVoice Yes 
Salesforce Agentforce Service Yes 
ServiceNow Yes 
SolarWinds Service Desk Yes 
SysAid Yes 
Zendesk Yes 

Pricing Details

$499.99 per year
Free Trial No 
Free Version No 

Pricing Details

$109 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Avast

Country

Czech Republic

Website

www.avast.com/en-us/business/console/premium-remote-control#pc

Vendor Details

Company Name

GoTo

Founded

2003

Country

United States

Website

www.logmein.com/products/rescue

Product Features

Remote Desktop

Chat No 
Cross-Platform Access No 
File Transfer No 
Group View No 
Mobile Device Access No 
Multi Monitor Support No 
Record Remote Sessions No 
Remote Print No 
Remote Wake No 
User Management No 

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer Yes 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk Yes 
Issue Management Yes 
Live Chat Yes 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring No 
Scheduling No 

Remote Desktop

Chat Yes 
Cross-Platform Access No 
File Transfer Yes 
Group View Yes 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions Yes 
Remote Print No 
Remote Wake No 
User Management No 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Remote Work

Collaboration No 
Credential Management No 
Electronic Signature No 
Employee Monitoring No 
Live Chat Yes 
Meeting Management No 
Project Management No 
Remote Access Yes 
Remote Support Yes 
Screen Sharing Yes 
Softphone No 
Task Management No 
Time Zone Tracking No 
Video Chat No 
Web Conferencing No 

RMM

Deployment Management No 
For MSPs No 
IT Asset Management No 
Mobile Access No 
Network Monitoring No 
Patch Management No 
Real-time Alerts No 
Remediation Management No 

Screen Sharing

Annotations / Drawing Tools No 
Desktop / Browser Sharing Yes 
Mobile Screen Sharing Yes 
Presenter Control Management No 
Remote Control Yes 
Screen Capture No 
Screen Mirroring Yes 
Screen Recording Yes 

Alternatives

Alternatives