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Description
Create a virtual assistant for your business in no time at all. Each solution comes equipped with a collection of industry-specific capabilities designed to automate and address typical use cases. Every capability includes multi-turn conversations, curated training data, specialized models, and comprehensive integration code. You can easily import the necessary capabilities and get them up and running. We provide tailored sets of capabilities specific to your industry that not only automate but also resolve prevalent issues, ensuring swift outcomes. The Avaamo platform is furnished with essential tools to develop sophisticated virtual assistants that offer a seamless, automated experience through natural language. Build once and deploy everywhere, as our Intelligent Virtual Assistants (IVAs) are proficient in 29 languages and compatible with any platform, device, or service. Each IVA is equipped with inherent conversational intelligence, robust integrations, and upholds enterprise-level security, compliance, and data encryption, making them reliable and safe for all business needs. This approach not only streamlines operations but also enhances customer interaction, leading to greater satisfaction and efficiency.
Description
The Zoom Virtual Agent is an advanced AI-driven chatbot designed to utilize natural language processing and machine learning for effectively understanding and resolving customer issues in real-time. Operating continuously across various support channels, it provides quick and tailored customer interactions, diminishes the workload for human agents, and offers substantial cost efficiencies for businesses. This innovative solution integrates effortlessly with a range of CRM, chat, and contact center systems, and excels as a component of the Zoom Contact Center, a CCaaS platform optimized for video that enhances customer experience through prompt and precise assistance.
In addition to its core functionalities, the self-service experience includes a comprehensive knowledge base, easily searchable articles, community forums for peer support, mobile optimization for on-the-go assistance, and personalization features catering to individual user needs. The self-service platform also encompasses essential elements such as branding opportunities, automation capabilities, artificial intelligence enhancements, and various integrations to streamline operations. Moreover, the response system is characterized by customization options, user control, and the ability to seamlessly route inquiries to human representatives when necessary, ensuring a balanced and efficient service approach.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Avaamo
Country
United States
Website
www.avaamo.com
Vendor Details
Company Name
Zoom Communications
Founded
2011
Country
United States
Website
www.zoom.com/en/products/virtual-agent/
Product Features
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
Yes
Intent Recognition
No
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
Yes
Speech Recognition
Yes
Speech Synthesis
Yes
Virtual Assistant
No
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No