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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Create a virtual assistant for your business in no time at all. Each solution comes equipped with a collection of industry-specific capabilities designed to automate and address typical use cases. Every capability includes multi-turn conversations, curated training data, specialized models, and comprehensive integration code. You can easily import the necessary capabilities and get them up and running. We provide tailored sets of capabilities specific to your industry that not only automate but also resolve prevalent issues, ensuring swift outcomes. The Avaamo platform is furnished with essential tools to develop sophisticated virtual assistants that offer a seamless, automated experience through natural language. Build once and deploy everywhere, as our Intelligent Virtual Assistants (IVAs) are proficient in 29 languages and compatible with any platform, device, or service. Each IVA is equipped with inherent conversational intelligence, robust integrations, and upholds enterprise-level security, compliance, and data encryption, making them reliable and safe for all business needs. This approach not only streamlines operations but also enhances customer interaction, leading to greater satisfaction and efficiency.

Description

CINDE (Conversational Interface and Decisioning Engine) is an advanced conversational AI and machine reasoning engine aimed at revolutionizing customer service by automatically addressing a significant portion of incoming inquiries. It leverages cutting-edge natural language processing and machine reasoning to generate intelligent, personalized responses tailored to users. Additionally, CINDE is adept at discerning the intent behind issues related to incidents, service requests, or queries, effectively ensuring uninterrupted service. This capability allows customer support agents to dedicate their efforts to more critical tasks that yield greater impact. Always operational, AI-powered CINDE is ready to assist customers at any time, whether it's a quiet Sunday afternoon or during the busy Thanksgiving week. With its self-service and knowledge-driven capabilities, CINDE is able to resolve tickets significantly faster than conventional service desks. It automatically resolves at least 30% of an organization’s service requests, resulting in substantial cost savings. By handling the bulk of Level 1 queries, CINDE enables agents to concentrate on high-impact projects, thus enhancing overall productivity and efficiency within the support team. In this way, CINDE not only improves customer satisfaction but also optimizes resource allocation across the organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cisco Jabber No 
Microsoft Teams No 
Operata Yes 
Slack No 

Integrations

Cisco Jabber Yes 
Microsoft Teams Yes 
Operata No 
Slack Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Avaamo

Country

United States

Website

www.avaamo.com

Vendor Details

Company Name

Symphony SummitAI

Founded

2011

Country

United States

Website

www.symphonysummit.com/products/summitai-cinde/

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers Yes 
Intent Recognition No 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant No 

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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