Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Ava is dedicated to equipping individuals who are deaf or hard of hearing, as well as inclusive organizations, with an exceptional live captioning solution suitable for any circumstance. With just a single click, you can instantly generate captions for your conference calls, regardless of the platform you utilize. To enhance accuracy, you can also enlist a professional scribe for immediate corrections in real time. Ava Closed Captions, compatible with both Mac and Windows, ensures that captions are always visible above the video call, shared screen, or presentation, allowing you to engage comfortably. Our collaboration extends to employers, educators, event planners, and accessibility advocates who aim to fully integrate their deaf and hard-of-hearing participants. By using Ava, you gain a significant degree of independence in various aspects of your daily routine. Everyone deserves access to effective communication, and we encourage you to spread the word about Ava to your friends, family, and colleagues. With a mission to empower 450 million deaf and hard-of-hearing individuals, Ava strives to create a world where accessibility is the norm. This vision not only enhances communication but also promotes inclusivity across all sectors of society.
Description
NexTalk’s Access Contact Center software exemplifies your organization's dedication to inclusivity and accessibility, facilitating immediate and confidential communication with deaf and hard-of-hearing clients while adhering to federal ADA standards. When one of the approximately 48 million individuals who are deaf or hard of hearing reaches out, our innovative software authenticates the call and swiftly directs it to an available agent. This process ensures a private and secure exchange without the involvement of a third party. Once verified, the TTY call promptly appears on the agent’s computer screen, enabling direct communication between your staff and the customer through chat. By addressing the need for private and secure interaction with all customers, you achieve ADA compliance, enhance customer satisfaction, and demonstrate your commitment to accessibility in your services. Ultimately, this solution not only fosters a more inclusive environment but also strengthens your brand's reputation.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook Live
Yes
Feenics Access Control
Yes
Instagram
Yes
YouTube
Yes
Zoom
Yes
Integrations
Facebook Live
No
Feenics Access Control
No
Instagram
No
YouTube
No
Zoom
No
Pricing Details
$119 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Ava
Country
United States
Website
www.ava.me/
Vendor Details
Company Name
NexTalk
Founded
2008
Country
United States
Website
www.nextalk.com/product/access-contact-center/
Product Features
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No