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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Ava is dedicated to equipping individuals who are deaf or hard of hearing, as well as inclusive organizations, with an exceptional live captioning solution suitable for any circumstance. With just a single click, you can instantly generate captions for your conference calls, regardless of the platform you utilize. To enhance accuracy, you can also enlist a professional scribe for immediate corrections in real time. Ava Closed Captions, compatible with both Mac and Windows, ensures that captions are always visible above the video call, shared screen, or presentation, allowing you to engage comfortably. Our collaboration extends to employers, educators, event planners, and accessibility advocates who aim to fully integrate their deaf and hard-of-hearing participants. By using Ava, you gain a significant degree of independence in various aspects of your daily routine. Everyone deserves access to effective communication, and we encourage you to spread the word about Ava to your friends, family, and colleagues. With a mission to empower 450 million deaf and hard-of-hearing individuals, Ava strives to create a world where accessibility is the norm. This vision not only enhances communication but also promotes inclusivity across all sectors of society.

Description

NexTalk’s Access Contact Center software exemplifies your organization's dedication to inclusivity and accessibility, facilitating immediate and confidential communication with deaf and hard-of-hearing clients while adhering to federal ADA standards. When one of the approximately 48 million individuals who are deaf or hard of hearing reaches out, our innovative software authenticates the call and swiftly directs it to an available agent. This process ensures a private and secure exchange without the involvement of a third party. Once verified, the TTY call promptly appears on the agent’s computer screen, enabling direct communication between your staff and the customer through chat. By addressing the need for private and secure interaction with all customers, you achieve ADA compliance, enhance customer satisfaction, and demonstrate your commitment to accessibility in your services. Ultimately, this solution not only fosters a more inclusive environment but also strengthens your brand's reputation.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Live Yes 
Feenics Access Control Yes 
Instagram Yes 
YouTube Yes 
Zoom Yes 

Integrations

Facebook Live No 
Feenics Access Control No 
Instagram No 
YouTube No 
Zoom No 

Pricing Details

$119 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Ava

Country

United States

Website

www.ava.me/

Vendor Details

Company Name

NexTalk

Founded

2008

Country

United States

Website

www.nextalk.com/product/access-contact-center/

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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