Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
                    Datto's Autotask Professional Services Automation (PSA) platform stands out as a robust and user-friendly cloud solution that offers a comprehensive overview of an entire business, empowering Managed Service Providers (MSPs) to streamline operations and leverage data insights for enhanced service quality, productivity, and profitability. This innovative PSA tool enables MSPs to optimize every facet of their operations, integrating essential resources necessary for managing a successful services business. With its centralized operations, Autotask PSA enhances understanding through highly customizable dashboards and widgets, facilitating informed decision-making based on real-time data. Additionally, the platform is designed for ease of use, eliminating the need for extensive testing, maintenance, or frequent updates, while boasting a remarkable 99.99% uptime and top-tier security features. Serving as a vital backbone for MSPs, the PSA acts as a single point of reference for business operations, driving efficiency by automating various workflows and processes. In doing so, it not only simplifies management tasks but also empowers MSPs to focus on delivering exceptional service to their clients.
                
            
        
            Description
                    DeskDay CSA, a cloud-based PSA, is a next-generation PSA that empowers MSPs with a modern, conversational solution that keeps customers happy, teams satisfied, and profitability high. DeskDay centralizes MSP operations with a unified PSA that includes the service desk, billing, reports and timesheets, quality assurance, announcements and an integrated multi-channel support ecosystem, IT-Connect, for end users. DeskDay provides MSPs with real-time information on service delivery, customer satisfaction and tech management.
                
            
        
            API Access
            
                Has API
            
            
        
        
    
                API Access
            
                Has API
            
            
        
        
    
                Integrations
            
                
    NinjaOne
            
            
        
        
    
        
        
            
                
    N‑able N-sight RMM
            
            
        
        
    
        
        
            
                
    APIANT
            
            
        
        
    
        
        
            
                
    Acronis Cyber Protect
            
            
        
        
    
        
        
            
                
    Active Directory
            
            
        
        
    
        
        
            
                
    CloudRadial
            
            
        
        
    
        
        
            
                
    ConnectWise Cybersecurity Management
            
            
        
        
    
        
        
            
                
    CrewHu
            
            
        
        
    
        
        
            
                
    Datto RMM
            
            
        
        
    
        
        
            
                
    Field Nation
            
            
        
        
    
                
                    
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
                
            Integrations
            
                
    NinjaOne
            
            
        
        
    
        
        
            
                
    N‑able N-sight RMM
            
            
        
        
    
        
        
            
                
    APIANT
            
            
        
        
    
        
        
            
                
    Acronis Cyber Protect
            
            
        
        
    
        
        
            
                
    Active Directory
            
            
        
        
    
        
        
            
                
    CloudRadial
            
            
        
        
    
        
        
            
                
    ConnectWise Cybersecurity Management
            
            
        
        
    
        
        
            
                
    CrewHu
            
            
        
        
    
        
        
            
                
    Datto RMM
            
            
        
        
    
        
        
            
                
    Field Nation
            
            
        
        
    
                
                    
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
                
            Pricing Details
        $50 per user per month
        
    
    
    
        
        
            
                Free Trial
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Pricing Details
        $59
        
    
    
    
        
        
            
                Free Trial
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Deployment
            
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                Deployment
            
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                On-Premises
            
            
        
        
    
        
        
            
                iPhone App
            
            
        
        
    
        
        
            
                iPad App
            
            
        
        
    
        
        
            
                Android App
            
            
        
        
    
        
        
            
                Windows
            
            
        
        
    
        
        
            
                Mac
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
                Customer Support
            
                Business Hours
            
            
        
        
    
        
        
            
                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
                Customer Support
            
                Business Hours
            
            
        
        
    
        
        
            
                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Live Training (Online)
            
            
        
        
    
        
        
            
                In Person
            
            
        
        
    
                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Live Training (Online)
            
            
        
        
    
        
        
            
                In Person
            
            
        
        
    
                Vendor Details
Company Name
Datto, a Kaseya company
Founded
2007
Country
United States
Website
www.datto.com/products/autotask-psa
Vendor Details
Company Name
DeskDay
Founded
2021
Country
United States
Website
deskday.com
Product Features
MSP
                                        Backup Management
                                        
                                    
                                    
                                    
                                        Billing & Invoicing
                                        
                                    
                                    
                                    
                                        CRM
                                        
                                    
                                    
                                    
                                        Dashboard
                                        
                                    
                                    
                                    
                                        Help Desk
                                        
                                    
                                    
                                    
                                        Issue Management
                                        
                                    
                                    
                                    
                                        Live Chat
                                        
                                    
                                    
                                    
                                        Patch Management
                                        
                                    
                                    
                                    
                                        Privileged Access Management (PAM)
                                        
                                    
                                    
                                    
                                        Project Management
                                        
                                    
                                    
                                    
                                        Remote Access
                                        
                                    
                                    
                                    
                                        Remote Systems Monitoring
                                        
                                    
                                    
                                    
                                        Scheduling
                                        
                                    
                            
                        Professional Services Automation
                                        Billing & Invoicing
                                        
                                    
                                    
                                    
                                        CRM
                                        
                                    
                                    
                                    
                                        Client Portal
                                        
                                    
                                    
                                    
                                        Collaboration Tools
                                        
                                    
                                    
                                    
                                        Document Management
                                        
                                    
                                    
                                    
                                        Portfolio Management
                                        
                                    
                                    
                                    
                                        Project Management
                                        
                                    
                                    
                                    
                                        Proposal Generation
                                        
                                    
                                    
                                    
                                        Quote Management
                                        
                                    
                                    
                                    
                                        Resource Management
                                        
                                    
                                    
                                    
                                        Time & Expense Tracking
                                        
                                    
                            
                        Product Features
IT Management
                                        Capacity Monitoring
                                        
                                    
                                    
                                    
                                        Compliance Management
                                        
                                    
                                    
                                    
                                        Event Logs
                                        
                                    
                                    
                                    
                                        Hardware Inventory
                                        
                                    
                                    
                                    
                                        IT Budgeting
                                        
                                    
                                    
                                    
                                        License Management
                                        
                                    
                                    
                                    
                                        Patch Management
                                        
                                    
                                    
                                    
                                        Remote Access
                                        
                                    
                                    
                                    
                                        Scheduling
                                        
                                    
                                    
                                    
                                        Software Inventory
                                        
                                    
                                    
                                    
                                        User Activity Monitoring
                                        
                                    
                            
                        MSP
                                        Backup Management
                                        
                                    
                                    
                                    
                                        Billing & Invoicing
                                        
                                    
                                    
                                    
                                        CRM
                                        
                                    
                                    
                                    
                                        Dashboard
                                        
                                    
                                    
                                    
                                        Help Desk
                                        
                                    
                                    
                                    
                                        Issue Management
                                        
                                    
                                    
                                    
                                        Live Chat
                                        
                                    
                                    
                                    
                                        Patch Management
                                        
                                    
                                    
                                    
                                        Privileged Access Management (PAM)
                                        
                                    
                                    
                                    
                                        Project Management
                                        
                                    
                                    
                                    
                                        Remote Access
                                        
                                    
                                    
                                    
                                        Remote Systems Monitoring
                                        
                                    
                                    
                                    
                                        Scheduling
                                        
                                    
                            
                        Professional Services Automation
                                        Billing & Invoicing
                                        
                                    
                                    
                                    
                                        CRM
                                        
                                    
                                    
                                    
                                        Client Portal
                                        
                                    
                                    
                                    
                                        Collaboration Tools
                                        
                                    
                                    
                                    
                                        Document Management
                                        
                                    
                                    
                                    
                                        Portfolio Management
                                        
                                    
                                    
                                    
                                        Project Management
                                        
                                    
                                    
                                    
                                        Proposal Generation
                                        
                                    
                                    
                                    
                                        Quote Management
                                        
                                    
                                    
                                    
                                        Resource Management
                                        
                                    
                                    
                                    
                                        Time & Expense Tracking
                                        
                                    
                            
                        RMM
                                        Deployment Management
                                        
                                    
                                    
                                    
                                        For MSPs
                                        
                                    
                                    
                                    
                                        IT Asset Management
                                        
                                    
                                    
                                    
                                        Mobile Access
                                        
                                    
                                    
                                    
                                        Network Monitoring
                                        
                                    
                                    
                                    
                                        Patch Management
                                        
                                    
                                    
                                    
                                        Real-time Alerts
                                        
                                    
                                    
                                    
                                        Remediation Management
                                        
                                    
                            
                         
        