Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We specialize in tailored solutions for Access and the entire Microsoft Office suite, ensuring that you can enhance efficiency while cutting costs through effective workflow automation. With decades of diverse experience in Access across various sectors, our expertise allows us to streamline your tasks, transforming hours of work into mere seconds with just a single button click. Our outstanding team has established a strong reputation for their ability to automate even the most intricate processes. We are committed to making your needs a reality, and if it is feasible, we will deliver. Furthermore, we prioritize data security, with our team having undergone rigorous security clearances and possessing extensive knowledge in high-level data governance practices. We treat your data and confidential information with the utmost care, as if it were our own valuable asset. Additionally, we are open to signing Non-Disclosure Agreements (NDAs) if you prefer an extra layer of confidentiality to safeguard your sensitive information. Our commitment to your success and security drives everything we do.
Description
Matrix42 Enterprise Service Management (ESM) serves as a comprehensive solution aimed at automating and refining service processes, thus enhancing the productivity of both IT and non-IT services throughout an organization. By integrating multiple functions, including service catalogs, self-service portals, service desks, and software asset management, it simplifies workflows through automation. Users are empowered to automate various processes such as order placements, approvals, license verifications, installations, and cost allocations using no-code tools, which aids organizations in conserving resources while elevating service quality. Moreover, Matrix42 ESM significantly enriches user experience by ensuring straightforward access to services, boosting service levels through data-driven analytics, and streamlining employee offboarding with automated workflows. It also promotes smooth integration with current IT systems, supports effective service management practices, and guarantees scalability with minimal disruption to ongoing operations, making it an indispensable asset for organizations looking to enhance their service delivery. Ultimately, the platform not only addresses immediate service needs but also positions businesses for future growth and adaptability.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Wufoo
No
Zapier
No
Pricing Details
$100 per hour
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Automational
Founded
2010
Country
United States
Website
automational.com
Vendor Details
Company Name
Matrix42
Country
Germany
Website
www.matrix42.com/en/enterprise-service-management
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
No
Product Features
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No