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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

We specialize in tailored solutions for Access and the entire Microsoft Office suite, ensuring that you can enhance efficiency while cutting costs through effective workflow automation. With decades of diverse experience in Access across various sectors, our expertise allows us to streamline your tasks, transforming hours of work into mere seconds with just a single button click. Our outstanding team has established a strong reputation for their ability to automate even the most intricate processes. We are committed to making your needs a reality, and if it is feasible, we will deliver. Furthermore, we prioritize data security, with our team having undergone rigorous security clearances and possessing extensive knowledge in high-level data governance practices. We treat your data and confidential information with the utmost care, as if it were our own valuable asset. Additionally, we are open to signing Non-Disclosure Agreements (NDAs) if you prefer an extra layer of confidentiality to safeguard your sensitive information. Our commitment to your success and security drives everything we do.

Description

Matrix42 Enterprise Service Management (ESM) serves as a comprehensive solution aimed at automating and refining service processes, thus enhancing the productivity of both IT and non-IT services throughout an organization. By integrating multiple functions, including service catalogs, self-service portals, service desks, and software asset management, it simplifies workflows through automation. Users are empowered to automate various processes such as order placements, approvals, license verifications, installations, and cost allocations using no-code tools, which aids organizations in conserving resources while elevating service quality. Moreover, Matrix42 ESM significantly enriches user experience by ensuring straightforward access to services, boosting service levels through data-driven analytics, and streamlining employee offboarding with automated workflows. It also promotes smooth integration with current IT systems, supports effective service management practices, and guarantees scalability with minimal disruption to ongoing operations, making it an indispensable asset for organizations looking to enhance their service delivery. Ultimately, the platform not only addresses immediate service needs but also positions businesses for future growth and adaptability.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Wufoo Yes 
Zapier Yes 

Integrations

Wufoo No 
Zapier No 

Pricing Details

$100 per hour
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Automational

Founded

2010

Country

United States

Website

automational.com

Vendor Details

Company Name

Matrix42

Country

Germany

Website

www.matrix42.com/en/enterprise-service-management

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Product Features

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

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