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Description
Break the invisible barriers between systems, apps, and data. Meet the agentic automation platform that makes quick work of your most complex processes.
Make getting things done look easy—because it is. Orchestrate your most complex, critical processes across systems and teams, leaving app and data silos in the dust. Drive every process at maximum speed. Set up and apply AI + automation wherever your teams work with simple-to-use tools and expert support. Get peace of mind and automate with AI in any context, no matter how complex, with full security and governance controls.
Get right-size support every step of the way. Start with do-it-yourself training, community expertise from 1M+ automation professionals, and a global partner ecosystem.
Description
Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform.
Key Features
Omnichannel Contact Center: Maintain a single, context-rich conversation across 30+ voice, social, and digital channels, with channel-less service as customers move between touchpoints
AI-Powered Routing: Sprinklr AI automatically classifies incoming queries by intent, urgency, and sentiment, auto-prioritizes critical issues, and routes them to the best-suited agent.
Sprinklr's Conversational AI Agents and Chatbots: Deploy Sprinklr AI Agents to automate routine tasks, handle FAQs, and power AI-driven IVR and bot automation in your brand voice.
Agent Copilot: Empower agents with AI-driven guidance that surfaces potential resolutions, summarizes cases, suggests replies, and automates post-call tasks to cut average handle time.
Live Chat and Messaging: Deliver real-time support with co-browsing and video commerce on your website and mobile apps.
Channel-less Service: Enable seamless conversations even as customers move from one channel to another, keeping full context intact throughout the journey.
Knowledge Management and Self-service: Power self-service and knowledge bases to reduce service costs and deflect routine queries.
Workforce Management: Support agent scheduling, adherence, and forecasting for efficient contact center operations.
Comprehensive Channel Suite: Includes Inbound and Outbound Contact Center, Social Customer Service across 25+ social channels, Live Chat with co-browsing and video commerce, and Sprinklr VoiceConnect for carrier-grade voice.
API Access
Has API
Yes
API Access
Has API
No
Integrations
AccountMate
Yes
Axon Ivy
Yes
Azure OpenAI Service
Yes
BlueSwan
Yes
Ephesoft
Yes
Excelpoint
Yes
Flowable
Yes
Google Cloud Platform
Yes
Instagram
No
Mendix
Yes
Integrations
AccountMate
No
Axon Ivy
No
Azure OpenAI Service
No
BlueSwan
No
Ephesoft
No
Excelpoint
No
Flowable
No
Google Cloud Platform
No
Instagram
Yes
Mendix
No
Pricing Details
$750.00
Cloud-Based access:
Control Room User
Unattended Bot Runner User
Bot Creator User
Add on capabilities:
Unattended Bot Runners
Attended bot Runners
Bot Insight
AARI Digital Assistant
Discovery Bot
IQ Bot Pre Built Bots in Productivity Pack
Advanced Capabilities:
Bot Store Marketplace
Mobile App
Bot Lifecycle Management
Workload Management
Built-in DR on Cloud
Control Room User
Unattended Bot Runner User
Bot Creator User
Add on capabilities:
Unattended Bot Runners
Attended bot Runners
Bot Insight
AARI Digital Assistant
Discovery Bot
IQ Bot Pre Built Bots in Productivity Pack
Advanced Capabilities:
Bot Store Marketplace
Mobile App
Bot Lifecycle Management
Workload Management
Built-in DR on Cloud
Free Trial
Yes
Free Version
Yes
Pricing Details
Custom, quote-based pricing
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Automation Anywhere
Founded
2003
Country
United States
Website
www.AutomationAnywhere.com
Vendor Details
Company Name
Sprinklr
Founded
2009
Country
United States
Website
www.sprinklr.com/products/customer-service/
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
Yes
For Sales
Yes
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
Yes
Natural Language Processing
Yes
Predictive Analytics
No
Process/Workflow Automation
Yes
Rules-Based Automation
Yes
Virtual Personal Assistant (VPA)
No
Business Process Management
Access Controls / Permissions
Yes
Alerts / Notifications
Yes
Business Process Automation
Yes
Business Rules Management
Yes
Collaboration
Yes
Process Change Tracking
Yes
Process Mapping
Yes
Process Modeling & Design
Yes
Visual Workflow Management
Yes
Forms Automation
Approval Process Control
No
Archiving & Retention
No
Collaboration
No
Document Indexing
No
Drag & Drop
No
Full Text Search
No
Remote Document Access
No
Rules-Based Workflow
No
Text Editing
No
Version Control
No
Low-Code Development
AI-Assisted Development
No
Business Process Automation
Yes
Collaborative Development
No
Data Aggregation and Publishing
No
Deployment Management
No
Drag & Drop
No
Integrations Management
No
Iteration Management
No
Performance Monitoring
No
Requirements Management
No
Templates
No
Visual Modeling
No
Web / Mobile App Development
No
Workflow Management
Yes
Procure to Pay
Billing & Invoicing
No
Budgeting / Forecasting
No
Compliance Management
No
Contract Lifecycle Management
No
Financial Reporting
No
Integration Management
No
Inventory Management
No
Order Management
No
Vendor Management
No
Robotic Process Automation (RPA)
Analytics
Yes
Attended Automation
Yes
Code-free Development
Yes
Image Recognition
Yes
Optical Character Recognition
Yes
Process Builder
Yes
Third Party Application Integration
Yes
Unattended Automation
Yes
Workload Automation
Alerts / Notifications
Yes
Audit Trails
Yes
Business Process Management
Yes
Cross-Platform Scheduling
Yes
Dashboard
Yes
Data Analysis / Visualization
Yes
Event-Triggers
Yes
Load Balancing
Yes
Resource-Based Scheduling
Yes
Robotic Process Automation (RPA)
Yes
Workflow Foundation Support
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Chatbot
Call to Action
Yes
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
Yes
Social Media Integration
No
Community
Content Management
No
Content Moderation
No
Discussions / Forums
No
Event Management
No
Group Management
No
Ideation / Crowdsourcing
No
Member Directory
No
Membership Management
No
Social Media Management
No
Website Management
No
White Label
No
Conversation Intelligence
AI Insights
Yes
Account Health Alerts
Yes
Call Analytics
No
Call Recording
No
Call Recording Cloud Storage
No
Call Snippets
No
Call Transcription
No
Call/Meeting Sharing
No
Sales Coaching
No
Topic Tags
No
Topic-Based Analytics
No
Video Conferencing Analytics
No
Win/Loss Analysis
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
Yes
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
No
