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Description
Break the invisible barriers between systems, apps, and data. Meet the agentic automation platform that makes quick work of your most complex processes.
Make getting things done look easy—because it is. Orchestrate your most complex, critical processes across systems and teams, leaving app and data silos in the dust. Drive every process at maximum speed. Set up and apply AI + automation wherever your teams work with simple-to-use tools and expert support. Get peace of mind and automate with AI in any context, no matter how complex, with full security and governance controls.
Get right-size support every step of the way. Start with do-it-yourself training, community expertise from 1M+ automation professionals, and a global partner ecosystem.
Description
Rapidly expanding companies like Bonami, Twisto, Expan.do, and Sanasport are leveraging the capabilities of OneTone.ai Automated Supervisor to oversee all customer interactions, which helps to pinpoint problems that could result in diminished customer satisfaction and decreased revenue. This innovative AI-driven solution is designed specifically for Customer Support and Quality Assurance leaders, allowing for the automated evaluation of every written communication with customers.
Utilizing OneTone.ai enables organizations to achieve several significant benefits, including a reduction of 25% to 50% in the time spent by Customer Support and QA leaders on supervisory tasks. In mere moments, it provides a comparative analysis of agent performance based on real-time data from all conversations, eliminating the need for manual reviews and the traditional feedback processes with a cutting-edge AI alternative. Additionally, it offers quality assessments across various languages, ensuring consistency and effectiveness in communication.
OneTone.ai identifies various critical issues, including the absence of Calls-To-Action, negative sentiments, inappropriate language, arguments, typos, and mistakes related to company guidelines. By facilitating such thorough monitoring, OneTone.ai empowers businesses to enhance their customer engagement and drive better outcomes. Moreover, this tool ensures that all agents meet high standards, fostering an environment of continuous improvement within customer service teams.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Adobe Acrobat
Yes
Axon Ivy
Yes
Azure OpenAI Service
Yes
Base64.ai
Yes
BlueSwan
Yes
Claude
Yes
Curiosity Modeller
Yes
Docugami
Yes
Excelpoint
Yes
Google Cloud Document AI
Yes
Integrations
Adobe Acrobat
No
Axon Ivy
No
Azure OpenAI Service
No
Base64.ai
No
BlueSwan
No
Claude
No
Curiosity Modeller
No
Docugami
No
Excelpoint
No
Google Cloud Document AI
No
Pricing Details
$750.00
Cloud-Based access:
Control Room User
Unattended Bot Runner User
Bot Creator User
Add on capabilities:
Unattended Bot Runners
Attended bot Runners
Bot Insight
AARI Digital Assistant
Discovery Bot
IQ Bot Pre Built Bots in Productivity Pack
Advanced Capabilities:
Bot Store Marketplace
Mobile App
Bot Lifecycle Management
Workload Management
Built-in DR on Cloud
Control Room User
Unattended Bot Runner User
Bot Creator User
Add on capabilities:
Unattended Bot Runners
Attended bot Runners
Bot Insight
AARI Digital Assistant
Discovery Bot
IQ Bot Pre Built Bots in Productivity Pack
Advanced Capabilities:
Bot Store Marketplace
Mobile App
Bot Lifecycle Management
Workload Management
Built-in DR on Cloud
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Automation Anywhere
Founded
2003
Country
United States
Website
www.AutomationAnywhere.com
Vendor Details
Company Name
OneTone.ai
Founded
2021
Country
United States
Website
onetone.ai/
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
Yes
For Sales
Yes
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
Yes
Natural Language Processing
Yes
Predictive Analytics
No
Process/Workflow Automation
Yes
Rules-Based Automation
Yes
Virtual Personal Assistant (VPA)
No
Business Process Management
Access Controls / Permissions
Yes
Alerts / Notifications
Yes
Business Process Automation
Yes
Business Rules Management
Yes
Collaboration
Yes
Process Change Tracking
Yes
Process Mapping
Yes
Process Modeling & Design
Yes
Visual Workflow Management
Yes
Forms Automation
Approval Process Control
No
Archiving & Retention
No
Collaboration
No
Document Indexing
No
Drag & Drop
No
Full Text Search
No
Remote Document Access
No
Rules-Based Workflow
No
Text Editing
No
Version Control
No
Low-Code Development
AI-Assisted Development
No
Business Process Automation
Yes
Collaborative Development
No
Data Aggregation and Publishing
No
Deployment Management
No
Drag & Drop
No
Integrations Management
No
Iteration Management
No
Performance Monitoring
No
Requirements Management
No
Templates
No
Visual Modeling
No
Web / Mobile App Development
No
Workflow Management
Yes
Procure to Pay
Billing & Invoicing
No
Budgeting / Forecasting
No
Compliance Management
No
Contract Lifecycle Management
No
Financial Reporting
No
Integration Management
No
Inventory Management
No
Order Management
No
Vendor Management
No
Robotic Process Automation (RPA)
Analytics
Yes
Attended Automation
Yes
Code-free Development
Yes
Image Recognition
Yes
Optical Character Recognition
Yes
Process Builder
Yes
Third Party Application Integration
Yes
Unattended Automation
Yes
Workload Automation
Alerts / Notifications
Yes
Audit Trails
Yes
Business Process Management
Yes
Cross-Platform Scheduling
Yes
Dashboard
Yes
Data Analysis / Visualization
Yes
Event-Triggers
Yes
Load Balancing
Yes
Resource-Based Scheduling
Yes
Robotic Process Automation (RPA)
Yes
Workflow Foundation Support
Yes
