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Description
Automated Storage Call Center specializes in providing remote operational and call-center solutions tailored for self-storage facilities, with the goal of enhancing or replacing on-site staff. Their comprehensive services are available around the clock, including managing customer interactions and operational tasks such as handling inbound and outbound calls, following up on missed calls, processing rent and move-ins/outs, nurturing leads, assisting tenants, and facilitating payment processes through both phone and automated systems. Additionally, they efficiently manage collections for overdue accounts through various communication channels like phone, text, and email, and oversee auction processes for tenants who fall behind on payments. The center utilizes local phone numbers and interactive voice response (IVR) technology, ensuring detailed documentation of calls, performance analytics, and support in multiple languages, all while offering website assistance and seamless integration with leading storage management software solutions. Their pricing structure is based on the number of storage units, featuring tiered options, one-time setup fees, additional costs for rollover calls, and various optional services to suit customer needs. With such a wide range of features, they aim to streamline operations and improve customer satisfaction for self-storage businesses everywhere.
Description
OpenUnit offers a comprehensive suite of tools designed specifically for storage operators, providing essential features such as an effective online presence, a reservation system, merchant solutions, and management software to streamline operations. By leveraging customer data, users can utilize pre-built segments like popular locations, frequently used tags, and insights into customer lifetime value to make informed decisions. The platform also allows for innovative online engagement, enabling you to custom design your online store and checkout process to align with your unique brand identity. With flexible payment options that cater to every customer preference, OpenUnit enhances in-store sales through its Point-of-Sale (POS) system. Beyond merely being management software, OpenUnit acts as a dedicated partner in your business journey. Every account comes equipped with a full suite of management tools, ensuring that you and your team are thoroughly prepared for success while fostering growth and efficiency in your operations.
API Access
Has API
API Access
Has API
Integrations
6Storage
Cubby
Hummingbird
SiteLink Web Edition
WebSelfStorage
monday.com
storEDGE
Integrations
6Storage
Cubby
Hummingbird
SiteLink Web Edition
WebSelfStorage
monday.com
storEDGE
Pricing Details
$2.25 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Automated Storage Call Center
Founded
2021
Country
Iceland
Website
www.automatedstoragecallcenter.com
Vendor Details
Company Name
OpenUnit
Founded
2019
Country
Canada
Website
www.openunit.com
Product Features
Self Storage
Customer Management
Deposit Tracking
Gate/Access Control
Interactive Property Map
Late Fee Calculation
Lead Management
Move-In / Move-Out Wizard
Multi-Location
Product Features
Self Storage
Customer Management
Deposit Tracking
Gate/Access Control
Interactive Property Map
Late Fee Calculation
Lead Management
Move-In / Move-Out Wizard
Multi-Location