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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Gnani.ai's AI-driven virtual assistant is a powerful and adaptable solution aimed at greatly improving customer interactions while simultaneously lowering operational expenses. This platform provides a low-code/no-code interface with more than 100 pre-configured workflows, enabling organizations to launch their services in under a week. It accommodates over 40 languages, guarantees immediate responses, and achieves a remarkable 70% cut in operational costs. Thanks to its sophisticated natural language understanding (NLU) features, it can effectively manage queries with multiple intents and entities, maintaining over 90% accuracy. Additionally, the system incorporates continuous unsupervised learning, which guarantees that the virtual assistant evolves and enhances its performance over time. With such impressive capabilities, businesses can expect not only efficiency but also a significant boost in user satisfaction.

Description

Chatlayer, developed by Sinch, is a state-of-the-art conversational AI solution that enables organizations to design intricate chatbots that can comprehend and converse in more than 100 languages across a variety of platforms. Its user-friendly, no-code setup ensures easy integration with leading CRM systems, ticketing tools, knowledge repositories, and contact center technologies via APIs, which enhances the automation of challenging customer interactions. Features such as proprietary Natural Language Processing (NLP), support for multiple languages, and integration with ChatGPT allow Chatlayer to empower businesses to improve customer engagement, optimize support workflows, and provide tailored experiences on a large scale. Notably recognized in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, Chatlayer distinguishes itself with its powerful functionalities and intuitive interface. As companies increasingly seek to enhance their customer service offerings, Chatlayer proves to be a vital asset in meeting these evolving demands.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Genesys Cloud CX Yes 
Zendesk Yes 
Airtable No 
Ameyo by Exotel Yes 
Aspect CTRM Yes 
Avaya Cloud Office Yes 
EAZY CRM No 
Exotel Yes 
Freshdesk Yes 
Google Assistant No 
Google Cloud Platform No 
Hootsuite No 
Kaleyra Yes 
Knowlarity Yes 
Microsoft Dynamics 365 Yes 
Oracle CRM On Demand Yes 
RingCentral Automatic Call Recording No 
Sinch No 
Twilio Yes 
Vocalcom No 

Integrations

Genesys Cloud CX Yes 
Zendesk Yes 
Airtable Yes 
Ameyo by Exotel No 
Aspect CTRM No 
Avaya Cloud Office No 
EAZY CRM Yes 
Exotel No 
Freshdesk No 
Google Assistant Yes 
Google Cloud Platform Yes 
Hootsuite Yes 
Kaleyra No 
Knowlarity No 
Microsoft Dynamics 365 No 
Oracle CRM On Demand No 
RingCentral Automatic Call Recording Yes 
Sinch Yes 
Twilio No 
Vocalcom Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

gnani.ai

Country

India

Website

www.gnani.ai/products/ai-powered-virtual-assistant/

Vendor Details

Company Name

Sinch

Founded

2008

Country

Sweden

Website

engage.sinch.com

Product Features

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Alternatives

Alternatives

Amazon Lex Reviews

Amazon Lex

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