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Description

Automat’s Conversational AI is specifically designed to enhance your understanding of customers, boost sales, and elevate customer satisfaction. You can request a demo or check out our offerings below for more insights. In today's market, having first-party data is essential for brands. By discovering what consumers truly desire, you can significantly improve their experiences. Shoppers appreciate streamlined choices, and when you assist them in making decisions, their purchasing behavior tends to increase. A Conversational AI that is engaging, fast, user-friendly, and informative fosters a deep connection with your brand, creating delightful purchase experiences that encourage higher spending. With the ability to engage, convert, and retarget in customized manners across various channels, Automat's Conversational AI platform equips you with top-tier tools necessary for effective consumer engagement. Furthermore, it enables brands to develop lasting relationships with their customers, paving the way for sustained growth and loyalty.

Description

Mindsay automates customer interactions using conversational automation to make them more simple and efficient. We assist customer service teams in overcoming common challenges. This allows them to automate customer inquiries, eliminate time-consuming processes, optimize their human resources, and reduce costs. We help companies develop their customer service automation strategy. This allows for maximum automation of customer interactions while maintaining a low total cost of ownership.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
iAdvize Yes 
Adobe Analytics Yes 
Amadeus Travel Platform No 
Android No 
Google Analytics Yes 
Google Assistant No 
Intercom No 
Locomote No 
Sabre Red 360 No 
Salesforce Agentforce Commerce Yes 
Skype No 
SnapCall No 
Sunshine Conversations No 
Twilio No 
Vonage Communications APIs (Nexmo) No 
WeChat No 
WhatsApp No 
Zendesk No 

Integrations

Salesforce Yes 
iAdvize Yes 
Adobe Analytics No 
Amadeus Travel Platform Yes 
Android Yes 
Google Analytics No 
Google Assistant Yes 
Intercom Yes 
Locomote Yes 
Sabre Red 360 Yes 
Salesforce Agentforce Commerce No 
Skype Yes 
SnapCall Yes 
Sunshine Conversations Yes 
Twilio Yes 
Vonage Communications APIs (Nexmo) Yes 
WeChat Yes 
WhatsApp Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

We have a SaaS business model with a license fee (based on volume and complexity) and professional services fee.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Automat Technologies

Founded

2016

Country

Canada

Website

www.automat.ai

Vendor Details

Company Name

Mindsay

Founded

2016

Country

France

Website

www.mindsay.com

Product Features

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers No 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats No 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis No 
Speech Recognition Yes 
Speech Synthesis No 
Virtual Assistant Yes 

Conversational Marketing

Appointment Scheduling Yes 
Audience Segmentation Yes 
Chatbot Yes 
Email Automation No 
Group Messaging No 
Human Handover Yes 
Lead Distribution Yes 
Lead Qualification Yes 
Mobile Messaging Yes 
Multi-Channel Communication Yes 
Product Recommendations Yes 
Video Chat No 

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare No 
For Sales Yes 
For eCommerce Yes 
Image Recognition No 
Machine Learning Yes 
Multi-Language Yes 
Natural Language Processing Yes 
Predictive Analytics No 
Process/Workflow Automation Yes 
Rules-Based Automation Yes 
Virtual Personal Assistant (VPA) Yes 

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction Yes 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

Conversational Marketing

Appointment Scheduling No 
Audience Segmentation No 
Chatbot Yes 
Email Automation No 
Group Messaging No 
Human Handover Yes 
Lead Distribution Yes 
Lead Qualification Yes 
Mobile Messaging Yes 
Multi-Channel Communication Yes 
Product Recommendations No 
Video Chat No 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback No 
Virtual Assistant Yes 
Workflow Management Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting No 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking No 

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