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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Authority Utility simplifies the process of generating invoices and collecting outstanding payments. By transitioning from manual processing to online payment systems, you can enhance employee efficiency and optimize resource allocation. With sophisticated proofing tools, the precision of your invoices will see a notable boost, and our adaptable printing solutions ensure that your customers receive the correct information promptly. Payments can be swiftly entered into the system, or you can take advantage of our integration options to fully automate the payment process using web payments, lockboxes, or direct debit methods. This allows you to dedicate less time to reporting, enabling you to concentrate on higher-level strategic objectives. Tailored reporting features permit you to glean important insights that can guide decisions aimed at improving services, lowering costs, and increasing overall productivity. Moreover, your residents will also reap the benefits, as they will find it easier and quicker to complete their utility payments. Ultimately, this streamlined approach not only enhances operational efficiency but also fosters a better experience for your customers.

Description

Utilmate is a comprehensive cloud-based platform designed for managing utility billing and customer interactions, facilitating the entire process from meter reading to cash collection for various utility services such as electricity, water, gas, and wastewater. This platform enhances the efficiency of meter data handling, billing operations, payment processing, collections, customer communication, and reporting, all within a single, easily adaptable system. Widely recognized and utilized by utility providers, embedded networks, body corporates, residents' associations, property managers, and billing agents in regions including Australia, New Zealand, North America, and the UK, Utilmate not only minimizes manual tasks but also enhances billing precision and elevates the overall customer experience. Its offerings include flexible pricing structures, seamless integrations, customer self-service options, and robust automation capabilities, empowering organizations to grow effectively while ensuring they adhere to changing industry regulations. Additionally, Utilmate’s user-friendly interface and dedicated support further contribute to its reputation as an invaluable resource for utility management.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Buildium No 
Ezidebit No 
GoCardless No 
Square Payments No 
Stripe No 
Xero No 
Zendesk No 

Integrations

Buildium Yes 
Ezidebit Yes 
GoCardless Yes 
Square Payments Yes 
Stripe Yes 
Xero Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0.60
Utilmate offers flexible, usage-based pricing with Starter, Pro, and Premium plans designed to support utility providers at every stage of growth. Every plan includes a 60-day free trial, with the flexibility to upgrade as your business expands and only pay for the features and capacity you need.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Civica

Founded

1980

Country

United States

Website

www.civica.com/en-us/container---product-pages/authority-utility/

Vendor Details

Company Name

Utilmate

Founded

2018

Country

New Zealand

Website

www.utilmate.com

Product Features

Government

Budgeting & Forecasting No 
Code Enforcement No 
Compliance Management No 
Fixed Asset Management No 
Inventory Management No 
License Issuance No 
Permit Issuance No 
Purchasing & Receiving No 
Self Service Portal No 
Taxation & Assessment No 
Utility Billing No 
Work Order Management No 

Payroll

401(k) Tracking No 
Attendance Management No 
Benefits Management No 
Check Printing No 
Compensation Management No 
Deductions Management No 
Direct Deposit No 
Multi-Country No 
Multi-State No 
Reporting/Analytics No 
Self Service Portal No 
Tax Compliance No 
Vacation / Leave Tracking No 
W-2 and 1099 Preparation No 
Wage Garnishment No 

Product Features

Utility Billing

ACH Payment Processing Yes 
Account Management No 
Billing & Invoicing Yes 
Cable No 
Collections Management Yes 
Customer Management Yes 
Electricity Yes 
Meter Management Yes 
Metered Billing Yes 
Move In / Move Out Yes 
Natural Gas Yes 
Non-Metered Billing Yes 
Online Payment Processing Yes 
Penalty / Cut-Off Processing Yes 
Rate Management Yes 
Service Call Management Yes 
Trash No 
Water Yes 
Work Order Management Yes 

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