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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Masterworks Community Engagement is Aurigo’s intelligent solution for modern public engagement and feedback management. It enables government organizations to gather, organize, and analyze constituent input from multiple channels in one centralized platform. AI-driven sentiment analysis automatically categorizes feedback by tone, emotion, and topic. This allows teams to quickly understand public perception without manual review. Interactive, map-based portals make it easier to present projects and collect location-specific comments. Outreach campaigns can extend across social media and multilingual channels to ensure inclusive participation. The platform helps reduce feedback processing time by up to 50%. Built-in compliance tools support federal, state, and local reporting requirements. Real-time dashboards reveal emerging trends and potential project risks early. Masterworks Community Engagement empowers agencies to respond proactively to community needs.

Description

Unite, comprehend, and prioritize customer feedback on a comprehensive and collaborative platform. Gain valuable insights through AI-enhanced thematic and sentiment analysis. Maximize the potential of your customer feedback using advanced theme and sentiment evaluations that uncover insights critical to enhancing your business metrics. Seamlessly integrate feedback from various sources such as online reviews, chats, and surveys with one-click functionalities. Thematic simplifies the use of feedback by automatically redacting data, ensuring that teams can work with information safely and in compliance with regulations. It categorizes feedback into themes and sentiments as they arise and quantifies recurring themes for deeper understanding. Utilize search functionalities to explore similar themes and gather additional insights. Effortlessly adjust themes using options like edit, ignore, and merge. Identify major concerns with robust analytical tools, and apply filtering mechanisms to segment and refine your findings based on structured data. Establish alerts for emerging issues and quickly navigate to pinpoint the exact root causes, allowing for proactive management and resolution of customer concerns. This comprehensive approach fosters a deeper connection with customers and informs strategic decisions effectively.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Aurigo Essentials Yes 
Aurigo Masterworks Yes 
Facebook Yes 
Medallia No 
SurveyMonkey No 
X (Twitter) Yes 
Zendesk No 

Integrations

Aurigo Essentials No 
Aurigo Masterworks No 
Facebook No 
Medallia Yes 
SurveyMonkey Yes 
X (Twitter) No 
Zendesk Yes 

Pricing Details

$99 per month *billed annually
Unlimited projects - Free trial of the app with all features for a duration of 30 days.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Aurigo Software Technologies

Founded

2003

Country

United States

Website

www.aurigo.com/products/community-engagement/

Vendor Details

Company Name

Thematic

Founded

2015

Country

New Zealand

Website

www.getthematic.com

Product Features

Government

Budgeting & Forecasting No 
Code Enforcement No 
Compliance Management No 
Fixed Asset Management No 
Inventory Management No 
License Issuance No 
Permit Issuance No 
Purchasing & Receiving No 
Self Service Portal No 
Taxation & Assessment No 
Utility Billing No 
Work Order Management No 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation No 
Dashboard No 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis No 

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