Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Aurea Monitor provides essential tools for system monitoring, root-cause analysis, and issue detection that enable you to operate your business in real-time. With the capability to identify and address system problems before they affect your clients, real-time monitoring is crucial. Any delays in recognizing and resolving application issues can significantly impact customer satisfaction, making timely intervention critical. Aurea Monitor enhances your capacity to spot potential weaknesses and inefficiencies in system performance, allowing for quick fixes that elevate the customer experience. It automatically identifies every system within your infrastructure related to a business process, ensuring you maintain complete visibility as modifications or enhancements occur over time. Strive for optimal performance with a goal of achieving 100% uptime. Furthermore, Aurea Monitor continuously oversees all processes, offering proactive identification of issues and alerts, enabling you to tackle and rectify problems with even greater speed. The result is not only improved efficiency but also a more reliable service for your customers.
Description
RTEAM is an innovative real-time platform that empowers users to effectively set up alerts and manage exceptions. The alerts serve as instant notifications for urgent issues that require prompt action across various sectors like fieldwork, operations, and dispatch. Simultaneously, exceptions are recorded in real time for subsequent review and analysis. The platform includes a structured workflow process that ensures the timely gathering of pertinent information, which significantly boosts the quality and precision of data essential for conducting root cause analyses. Key performance indicators such as response time, turnaround time, chute time, nature of the problems, and instances of transport refusals are crucial for identifying areas where training could be beneficial. Users can seamlessly monitor exceptions as they arise and assign reason codes through a user-friendly workflow. By analyzing the aggregated results, teams can identify underlying causes and devise effective action plans to address them, ultimately improving operational efficiency and service quality. This comprehensive approach facilitates continuous improvement in processes and enhances overall effectiveness.
API Access
Has API
No
API Access
Has API
No
Integrations
Jtest
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Aurea Software
Founded
2012
Country
Unites States
Website
www.aurea.com/library/monitor/
Vendor Details
Company Name
DataTech911
Country
United States
Website
www.datatech911.com/solutions/rteam/
Product Features
System Monitoring
Alerts / Notifications
No
Antivirus Management
No
Data Backup / Recovery
No
Device Monitoring
No
Inventory Management
No
Patch Management
No
Policy-based Automation
No
Remote Monitoring
No
Reporting / Analytics
No
Risk Analysis
No
Server Monitoring
No
Service Configuration Management
No
Product Features
EMS
Availability Indicator
No
Billable Items Tracking
No
Daily Unit Loading Analysis
No
Dispatch Monitoring
No
EMS Service Roles Time Clock
No
Electronic Signature
No
Equipment Tracking
No
Fleet Management
No
NEMSIS Compliance
No
Patient Database
No
Point-of-Service Data
No
Refusal Statements
No
Shift Management
No
Supply Management
No