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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Aurea Monitor provides essential tools for system monitoring, root-cause analysis, and issue detection that enable you to operate your business in real-time. With the capability to identify and address system problems before they affect your clients, real-time monitoring is crucial. Any delays in recognizing and resolving application issues can significantly impact customer satisfaction, making timely intervention critical. Aurea Monitor enhances your capacity to spot potential weaknesses and inefficiencies in system performance, allowing for quick fixes that elevate the customer experience. It automatically identifies every system within your infrastructure related to a business process, ensuring you maintain complete visibility as modifications or enhancements occur over time. Strive for optimal performance with a goal of achieving 100% uptime. Furthermore, Aurea Monitor continuously oversees all processes, offering proactive identification of issues and alerts, enabling you to tackle and rectify problems with even greater speed. The result is not only improved efficiency but also a more reliable service for your customers.

Description

Our Quality Assurance Platform is designed to empower Contact Centers like yours in enhancing the experiences of customers, agents, and users alike for greater success. By answering a few straightforward questions, you can discover your current position on the path to Smart Quality, and we will offer tailored recommendations to elevate your QA practices. Reduce risks by consolidating customer feedback, performance metrics, and text analytics to swiftly pinpoint conversations that need your focus. Seamlessly integrate and retrieve conversations, survey feedback, and performance data within the most comprehensive QA and improvement platform available. Automatically score every call, email, and chat interaction to identify breaches in customer experience and compliance. Customize your own signals and filters to direct specific conversations to your QA team for thorough evaluation and analysis of root causes. Create actionable reports that your business can effectively utilize. Additionally, illustrate the return on investment by tracking how your QA initiatives enhance efficiency, drive sales, and boost both customer and employee satisfaction levels. By leveraging our platform, you can not only maintain high standards but also foster a culture of continuous improvement within your organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aircall No 
Assembled No 
Beam AI No 
Jtest Yes 
Motileo No 
Nango No 
Pandium No 
Ploy No 
Wix Answers No 
Wufoo No 
Zapier No 

Integrations

Aircall Yes 
Assembled Yes 
Beam AI Yes 
Jtest No 
Motileo Yes 
Nango Yes 
Pandium Yes 
Ploy Yes 
Wix Answers Yes 
Wufoo Yes 
Zapier Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Aurea Software

Founded

2012

Country

Unites States

Website

www.aurea.com/library/monitor/

Vendor Details

Company Name

EvaluAgent

Founded

2012

Country

United Kingdom

Website

www.evaluagent.com

Product Features

System Monitoring

Alerts / Notifications No 
Antivirus Management No 
Data Backup / Recovery No 
Device Monitoring No 
Inventory Management No 
Patch Management No 
Policy-based Automation No 
Remote Monitoring No 
Reporting / Analytics No 
Risk Analysis No 
Server Monitoring No 
Service Configuration Management No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal Yes 
Recruiting Management No 
Scheduling No 
Skills Tracking Yes 
Time & Attendance No 
Variable Workforce No 

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