Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Aurea Monitor provides essential tools for system monitoring, root-cause analysis, and issue detection that enable you to operate your business in real-time. With the capability to identify and address system problems before they affect your clients, real-time monitoring is crucial. Any delays in recognizing and resolving application issues can significantly impact customer satisfaction, making timely intervention critical. Aurea Monitor enhances your capacity to spot potential weaknesses and inefficiencies in system performance, allowing for quick fixes that elevate the customer experience. It automatically identifies every system within your infrastructure related to a business process, ensuring you maintain complete visibility as modifications or enhancements occur over time. Strive for optimal performance with a goal of achieving 100% uptime. Furthermore, Aurea Monitor continuously oversees all processes, offering proactive identification of issues and alerts, enabling you to tackle and rectify problems with even greater speed. The result is not only improved efficiency but also a more reliable service for your customers.
Description
Our Quality Assurance Platform is designed to empower Contact Centers like yours in enhancing the experiences of customers, agents, and users alike for greater success. By answering a few straightforward questions, you can discover your current position on the path to Smart Quality, and we will offer tailored recommendations to elevate your QA practices. Reduce risks by consolidating customer feedback, performance metrics, and text analytics to swiftly pinpoint conversations that need your focus. Seamlessly integrate and retrieve conversations, survey feedback, and performance data within the most comprehensive QA and improvement platform available. Automatically score every call, email, and chat interaction to identify breaches in customer experience and compliance. Customize your own signals and filters to direct specific conversations to your QA team for thorough evaluation and analysis of root causes. Create actionable reports that your business can effectively utilize. Additionally, illustrate the return on investment by tracking how your QA initiatives enhance efficiency, drive sales, and boost both customer and employee satisfaction levels. By leveraging our platform, you can not only maintain high standards but also foster a culture of continuous improvement within your organization.
API Access
Has API
No
API Access
Has API
No
Integrations
Aircall
No
Assembled
No
Beam AI
No
Jtest
Yes
Motileo
No
Nango
No
Pandium
No
Ploy
No
Wix Answers
No
Wufoo
No
Integrations
Aircall
Yes
Assembled
Yes
Beam AI
Yes
Jtest
No
Motileo
Yes
Nango
Yes
Pandium
Yes
Ploy
Yes
Wix Answers
Yes
Wufoo
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Aurea Software
Founded
2012
Country
Unites States
Website
www.aurea.com/library/monitor/
Vendor Details
Company Name
EvaluAgent
Founded
2012
Country
United Kingdom
Website
www.evaluagent.com
Product Features
System Monitoring
Alerts / Notifications
No
Antivirus Management
No
Data Backup / Recovery
No
Device Monitoring
No
Inventory Management
No
Patch Management
No
Policy-based Automation
No
Remote Monitoring
No
Reporting / Analytics
No
Risk Analysis
No
Server Monitoring
No
Service Configuration Management
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
Yes
Recruiting Management
No
Scheduling
No
Skills Tracking
Yes
Time & Attendance
No
Variable Workforce
No