Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
In today's world, customers are highly engaged across numerous platforms, making it essential for brands to adopt technologies that capture the authentic "Voice of the Customer (VoC)." Conventional contact center solutions tend to concentrate primarily on voice analytics, often overlooking vital insights that arise from non-voice interactions. Gnani's AI-powered, machine learning-based omnichannel analytics extracts profound customer insights from diverse sources and delivers them in a way that facilitates actionable improvements in customer experience. By leveraging these advanced tools, brands can ensure they remain responsive to customer needs across all channels.
Description
Convin's AI-powered Conversation Intelligence Software makes it easier for sales teams to understand calls and close more business every day. Convin records your customer phone and video calls, and maps them with your CRM to provide an in-depth analysis. Convin then converts voice and video calls to text, and analyzes what is being said. Artificial Intelligence allows it to automatically decode topics, questions and action items. Convin's analysis will uncover some "not so obvious" insights that will allow you to make data-driven decisions and ultimately lead to more deal closures. You can learn what is being discussed at different stages of meetings, and you can use the data effectively for coaching your sales team. Convin helps sales teams understand market sentiments and customer requirements. This will help them get closer to the market. Find out what top sales reps do differently than the rest. Transform your team to become a quota-crushing engine.
API Access
Has API
API Access
Has API
Integrations
HubSpot CRM
HubSpot Customer Platform
Amazon Connect
Ameyo by Exotel
Avaya Cloud Office
Dialpad Support
Exotel
Freshdesk
Freshsales
Genesys Cloud CX
Integrations
HubSpot CRM
HubSpot Customer Platform
Amazon Connect
Ameyo by Exotel
Avaya Cloud Office
Dialpad Support
Exotel
Freshdesk
Freshsales
Genesys Cloud CX
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
gnani.ai
Country
India
Website
www.gnani.ai/products/omnichannel-analytics
Vendor Details
Company Name
Convin
Founded
2020
Country
India
Website
convin.ai/
Product Features
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Revenue Intelligence
Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions
Sales Coaching
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics
Sales Enablement
Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management
Transcription
AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding