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Average Ratings 0 Ratings
Description
In today's world, customers are highly engaged across numerous platforms, making it essential for brands to adopt technologies that capture the authentic "Voice of the Customer (VoC)." Conventional contact center solutions tend to concentrate primarily on voice analytics, often overlooking vital insights that arise from non-voice interactions. Gnani's AI-powered, machine learning-based omnichannel analytics extracts profound customer insights from diverse sources and delivers them in a way that facilitates actionable improvements in customer experience. By leveraging these advanced tools, brands can ensure they remain responsive to customer needs across all channels.
Description
Ciara is an innovative digital conversation assistant designed to help sales professionals across the globe enhance their sales calls and boost productivity. Its user-friendly setup and adaptability make it a valuable tool for any sales team. Recognized as one of the Top 50 Digital Startups in Europe by TechCrunch, Ciara consistently delivers ongoing innovations, top-notch call assistance, and effortless integration with widely-used business applications. Transform your remote work into a distinct competitive edge. This robust in-call assistant empowers both remote and inside sales teams to facilitate effective and engaging customer dialogues. As a new breed of sales enablement software, Ciara provides intelligent talking points and pertinent information in real time during conversations, ensuring that sales professionals have the resources they need at their fingertips. It also transcribes and records calls, generating insightful summaries that are automatically synced with your CRM. Sales teams, whether large or small, experience enhanced customer interactions and improved outcomes thanks to Ciara's capabilities. By incorporating Ciara into your sales process, you can ensure that each conversation is not only productive but also tailored to meet clients' needs effectively.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Ameyo by Exotel
Avaya Cloud Office
Exotel
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Kaleyra
Knowlarity
Integrations
Amazon Connect
Ameyo by Exotel
Avaya Cloud Office
Exotel
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Kaleyra
Knowlarity
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
gnani.ai
Country
India
Website
www.gnani.ai/products/omnichannel-analytics
Vendor Details
Company Name
Ciara
Founded
2019
Country
Germany
Website
www.getciara.com
Product Features
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Product Features
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis