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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Enhance your contact center with AI-driven business intelligence that reveals significant opportunities to boost both customer service effectiveness and overall customer satisfaction. Our Customer Experience Management (CXM) platform empowers you to track both digital and voice interactions in real time, providing your team with practical insights to enhance crucial performance indicators. Augment CXM systematically analyzes conversations to identify customer intents, discussed products, and the results of each interaction, offering you comprehensive insights into every aspect of customer communication. Have you ever faced a surge of unexpected customer inquiries? Augment CXM identifies these sudden spikes in discussions and notifies your team to respond proactively before the situation escalates. Additionally, you can quickly determine whether specific agents are contributing to issues within your contact center and provide them with targeted coaching to enhance their customer interaction skills, ultimately leading to a more proficient team and a more satisfying customer experience. With these capabilities, your contact center can not only react to challenges but also anticipate and adapt to customer needs effectively.

Description

Introducing an AI-driven web phone specifically crafted for cold calling, it features innovative voicemails powered by artificial intelligence that eliminate redundancy while blending your distinctive voice with personalized sound. Users can enjoy a hands-free dialing experience paired with keyboard shortcuts designed for efficiency, while also enhancing their current data through AI technology. Additionally, it offers valuable AI insights to provide intelligent advice both prior to and throughout the calling process, allowing you to begin making calls in under five minutes after setup, transforming the cold calling landscape. This tool not only streamlines the calling experience but also empowers users to connect more effectively with their prospects.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Genesys Cloud CX
NICE Enlighten AI
Oracle Cloud Infrastructure
Salesforce
Zendesk

Integrations

Amazon Connect
Genesys Cloud CX
NICE Enlighten AI
Oracle Cloud Infrastructure
Salesforce
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Augment CXM

Founded

2016

Country

United States

Website

www.augmentcxm.com

Vendor Details

Company Name

Terrakotta

Website

www.terrakotta.ai

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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Alternatives

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