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Description
Enhance your contact center with AI-driven business intelligence that reveals significant opportunities to boost both customer service effectiveness and overall customer satisfaction. Our Customer Experience Management (CXM) platform empowers you to track both digital and voice interactions in real time, providing your team with practical insights to enhance crucial performance indicators. Augment CXM systematically analyzes conversations to identify customer intents, discussed products, and the results of each interaction, offering you comprehensive insights into every aspect of customer communication. Have you ever faced a surge of unexpected customer inquiries? Augment CXM identifies these sudden spikes in discussions and notifies your team to respond proactively before the situation escalates. Additionally, you can quickly determine whether specific agents are contributing to issues within your contact center and provide them with targeted coaching to enhance their customer interaction skills, ultimately leading to a more proficient team and a more satisfying customer experience. With these capabilities, your contact center can not only react to challenges but also anticipate and adapt to customer needs effectively.
Description
Uncover the reasons behind your successful or unsuccessful deals. Accelerate your sales process with insights powered by generative AI, which include recordings, deal evaluations, sentiment analysis, and coaching tips. Gain instant clarity on action items, objections, and pain points to assess the current status of your deals. Ensure you never overlook vital information about your prospects again. With our solution, you can boost your demo conversion rates by an impressive 25% to 40%. Identify areas for enhancement on your subsequent calls. Instead of merely transcribing, capture every nuance with detailed meeting analytics through Salesify. Automatically craft personalized AI-generated follow-up emails that reflect the content and results of your meetings. Within your organization, AI coaching offers customized insights and guidance for both teams and managers, focusing on enhancing performance, improving communication, and optimizing processes. This approach not only hones sales strategies like objection handling and negotiation but also enhances conversion rates and tailors customer engagement to meet individual needs. By implementing these strategies, you can foster a more effective and responsive sales environment.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Amazon Connect
Genesys Cloud CX
Google Meet
HubSpot CRM
HubSpot Customer Platform
Microsoft Teams
NICE Enlighten AI
Oracle Cloud Infrastructure
Pipedrive
Integrations
Salesforce
Amazon Connect
Genesys Cloud CX
Google Meet
HubSpot CRM
HubSpot Customer Platform
Microsoft Teams
NICE Enlighten AI
Oracle Cloud Infrastructure
Pipedrive
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$29 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Augment CXM
Founded
2016
Country
United States
Website
www.augmentcxm.com
Vendor Details
Company Name
Salesify
Country
United States
Website
www.salesify.ai/
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
Sales Coaching
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics