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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Enhance your contact center with AI-driven business intelligence that reveals significant opportunities to boost both customer service effectiveness and overall customer satisfaction. Our Customer Experience Management (CXM) platform empowers you to track both digital and voice interactions in real time, providing your team with practical insights to enhance crucial performance indicators. Augment CXM systematically analyzes conversations to identify customer intents, discussed products, and the results of each interaction, offering you comprehensive insights into every aspect of customer communication. Have you ever faced a surge of unexpected customer inquiries? Augment CXM identifies these sudden spikes in discussions and notifies your team to respond proactively before the situation escalates. Additionally, you can quickly determine whether specific agents are contributing to issues within your contact center and provide them with targeted coaching to enhance their customer interaction skills, ultimately leading to a more proficient team and a more satisfying customer experience. With these capabilities, your contact center can not only react to challenges but also anticipate and adapt to customer needs effectively.

Description

Transform Millennial Managers into enduring Legacy Leaders by utilizing AI-driven nudges, coaching, and micro-learning strategies. LEADx Coach Amanda integrates behavioral science, advanced artificial intelligence, and expert knowledge to significantly enhance leadership practices, boost employee engagement, and elevate productivity levels. Users of the LEADx platform experience substantial, quantifiable improvements in essential behaviors and attitudes within only six weeks of engagement, going beyond mere acquisition of new information. The AI-powered Executive Coach provides tailored guidance, timely nudges, and answers to pressing questions, ensuring ongoing support. With over 200 micro-learning lessons tailored for hectic lifestyles and brief attention spans, the platform fosters effective learning. Additionally, a personality profile feature enhances self-awareness, paving the way for stronger interpersonal relationships and a more cohesive work environment. All these elements work together to cultivate a new generation of impactful leaders.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Genesys Cloud CX
NICE Enlighten AI
Oracle Cloud Infrastructure
Salesforce
Zendesk

Integrations

Amazon Connect
Genesys Cloud CX
NICE Enlighten AI
Oracle Cloud Infrastructure
Salesforce
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$22.50 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Augment CXM

Founded

2016

Country

United States

Website

www.augmentcxm.com

Vendor Details

Company Name

LEADx

Founded

2017

Country

United States

Website

leadx.org

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Alternatives

Alternatives

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