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Average Ratings 0 Ratings
Description
Enhance your contact center with AI-driven business intelligence that reveals significant opportunities to boost both customer service effectiveness and overall customer satisfaction. Our Customer Experience Management (CXM) platform empowers you to track both digital and voice interactions in real time, providing your team with practical insights to enhance crucial performance indicators. Augment CXM systematically analyzes conversations to identify customer intents, discussed products, and the results of each interaction, offering you comprehensive insights into every aspect of customer communication. Have you ever faced a surge of unexpected customer inquiries? Augment CXM identifies these sudden spikes in discussions and notifies your team to respond proactively before the situation escalates. Additionally, you can quickly determine whether specific agents are contributing to issues within your contact center and provide them with targeted coaching to enhance their customer interaction skills, ultimately leading to a more proficient team and a more satisfying customer experience. With these capabilities, your contact center can not only react to challenges but also anticipate and adapt to customer needs effectively.
Description
Transform Millennial Managers into enduring Legacy Leaders by utilizing AI-driven nudges, coaching, and micro-learning strategies. LEADx Coach Amanda integrates behavioral science, advanced artificial intelligence, and expert knowledge to significantly enhance leadership practices, boost employee engagement, and elevate productivity levels. Users of the LEADx platform experience substantial, quantifiable improvements in essential behaviors and attitudes within only six weeks of engagement, going beyond mere acquisition of new information. The AI-powered Executive Coach provides tailored guidance, timely nudges, and answers to pressing questions, ensuring ongoing support. With over 200 micro-learning lessons tailored for hectic lifestyles and brief attention spans, the platform fosters effective learning. Additionally, a personality profile feature enhances self-awareness, paving the way for stronger interpersonal relationships and a more cohesive work environment. All these elements work together to cultivate a new generation of impactful leaders.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Genesys Cloud CX
NICE Enlighten AI
Oracle Cloud Infrastructure
Salesforce
Zendesk
Integrations
Amazon Connect
Genesys Cloud CX
NICE Enlighten AI
Oracle Cloud Infrastructure
Salesforce
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$22.50 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Augment CXM
Founded
2016
Country
United States
Website
www.augmentcxm.com
Vendor Details
Company Name
LEADx
Founded
2017
Country
United States
Website
leadx.org
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis