Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Augie serves as a digital ally for shippers, brokers, and carriers, engaging in calls, sending emails, logging into various systems, collaborating with others, escalating issues, and performing a multitude of tasks to ensure the successful completion of intricate assignments, allowing you to concentrate on decision-making, fostering relationships, negotiating more favorable rates, and expanding your business. By carrying out essential functions, Augie empowers your team to enhance productivity, manage proof of delivery collection, schedule load bookings, conduct check-in communications, track shipments, and perform necessary verifications. Following a customizable workflow, Augie utilizes emails, calls, chats, and system interactions with dispatchers and drivers to swiftly gather proof of delivery documentation, facilitating quicker invoicing with minimal interruptions. Augie is designed to align with your operational needs and corporate values by adhering to your standard operating procedures, workflows, and principles to effectively complete challenging tasks. Moreover, Augie systematically extracts and retains valuable insights from conversations, emails, and load notes, thereby creating a comprehensive knowledge repository that equips your organization with all the essential information required for seamless operations. This innovative approach not only streamlines processes but also enhances overall efficiency in your logistics operations.
Description
Runbook is an independent operations platform that transforms the workflow of an operations team into AI-driven agents capable of executing tasks from start to finish within existing business systems. These agents can function across various communication channels such as phone calls, emails, SMS, Microsoft Teams, Slack, web chat, as well as within ERP and CRM systems, spreadsheets, vendor portals, and even older systems that lack APIs by utilizing browser automation. Teams articulate their workflows using simple language and supply standard operating procedures, training materials, call recordings, carrier guidelines, and historical work data to enable the agent to understand the operational processes thoroughly, including exceptional scenarios and informal knowledge. Unlike a co-pilot, the agent takes full ownership of the entire workflow, managing everything from the initial incoming request to system updates and resolution. Capable of streamlining tasks such as scheduling appointments, managing accounts payable and receivable, overseeing order processing, providing status updates, coordinating with vendors, making calls, and conducting follow-ups, the agent significantly enhances operational efficiency. In doing so, it allows teams to focus on more strategic initiatives while routine operations are handled seamlessly.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Microsoft Teams
Yes
Slack
Yes
Corrigo
No
Microsoft 365
No
Microsoft Excel
No
Microsoft Outlook
No
Oracle Cloud Infrastructure
No
SAP Cloud Platform
No
Salesforce
No
ServiceChannel
No
Integrations
Microsoft Teams
Yes
Slack
Yes
Corrigo
Yes
Microsoft 365
Yes
Microsoft Excel
Yes
Microsoft Outlook
Yes
Oracle Cloud Infrastructure
Yes
SAP Cloud Platform
Yes
Salesforce
Yes
ServiceChannel
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Augment
Founded
2024
Country
United States
Website
www.goaugment.com
Vendor Details
Company Name
Runbook
Founded
2025
Country
United States
Website
myrunbook.com
Product Features
Logistics
3PL
No
Barcoding / RFID
No
CRM
No
Container Tracking
No
Cross Docking
No
Fleet Management
No
Inventory Management
No
Order Management
No
Purchasing
No
Scheduling
No
Shipping Management
No
Transportation Management
No