Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Augie serves as a digital ally for shippers, brokers, and carriers, engaging in calls, sending emails, logging into various systems, collaborating with others, escalating issues, and performing a multitude of tasks to ensure the successful completion of intricate assignments, allowing you to concentrate on decision-making, fostering relationships, negotiating more favorable rates, and expanding your business. By carrying out essential functions, Augie empowers your team to enhance productivity, manage proof of delivery collection, schedule load bookings, conduct check-in communications, track shipments, and perform necessary verifications. Following a customizable workflow, Augie utilizes emails, calls, chats, and system interactions with dispatchers and drivers to swiftly gather proof of delivery documentation, facilitating quicker invoicing with minimal interruptions. Augie is designed to align with your operational needs and corporate values by adhering to your standard operating procedures, workflows, and principles to effectively complete challenging tasks. Moreover, Augie systematically extracts and retains valuable insights from conversations, emails, and load notes, thereby creating a comprehensive knowledge repository that equips your organization with all the essential information required for seamless operations. This innovative approach not only streamlines processes but also enhances overall efficiency in your logistics operations.
Description
Sidd, the AI agent developed by Laivly, is tailored to effortlessly blend into contact center workflows, automating tasks, providing real-time assistance to agents, and reducing obstacles for both customers and staff. By improving operational efficiency, accuracy, and overall customer satisfaction, Sidd eliminates the complications often associated with extensive replatforming. This innovative solution uniquely merges technology with contact center operations, easily integrating with existing systems without the need for APIs or coding expertise. Sidd is versatile, functioning across multiple communication channels such as voice, email, chat, SMS, and social media. It offers capabilities like real-time transcription, call summaries, and guidance based on specific topics during conversations, while also capturing valuable insights regarding agent and customer interactions. Furthermore, Sidd is equipped to manage end-to-end interactions independently, yet remains capable of collaborating with human agents whenever necessary, ensuring a fluid customer experience. This level of integration and support not only enhances operational workflows but also empowers agents to focus on delivering exceptional service.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Microsoft Teams
No
Slack
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Augment
Founded
2024
Country
United States
Website
www.goaugment.com
Vendor Details
Company Name
Laivly
Founded
2021
Country
Canada
Website
laivly.com
Product Features
Logistics
3PL
No
Barcoding / RFID
No
CRM
No
Container Tracking
No
Cross Docking
No
Fleet Management
No
Inventory Management
No
Order Management
No
Purchasing
No
Scheduling
No
Shipping Management
No
Transportation Management
No