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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Our software is designed with all the essential features to efficiently expand your business while remaining straightforward and easy to navigate. It facilitates both online and in-house bookings, ensuring your calendar management operates in real-time to prevent overbooking. You can generate manifest and marketing reports, allowing you to sort and export data based on custom metrics for seamless reconciliation of revenue and expenses while spotting future opportunities. The system also enables confirmation of purchases, sends reminders for trip or tour dates, follows up to express gratitude to customers, and promotes your social media presence while linking to review sites like TripAdvisor, Yelp, and Google. Additionally, it connects with third-party operators such as TripAdvisor, Viator, and Groupon, helping you issue vouchers, coupons, and discounts, which can drive sales and enhance your profits. You can assign unique sign-in credentials for each staff member and monitor their activity history to see who made specific changes. Furthermore, the platform allows you to establish partnerships with local concierges who can book online on behalf of your customers, enhancing your service offerings. This comprehensive approach ensures that every aspect of your business is optimized for growth and success.

Description

At the Concierge Desk, every moment is crucial, as guests require immediate information, and unnecessary steps can hinder service efficiency. The Concierge Suite provides a user-friendly task log with an enhanced workflow designed to streamline guest interactions. Concierges are adept at juggling multiple tasks simultaneously, and the ability to customize your task log according to your specific needs significantly boosts productivity. Our system enables you to accomplish your responsibilities with fewer clicks, allowing for the creation of personalized directions and printables while saving frequently used routes. You can easily locate nearby businesses, access maps, and obtain directions to assist guests promptly. Additionally, you can share this information directly with guests to ensure they reach their destinations efficiently. The system features a trackable texting capability, enabling seamless communication with guests while maintaining a history of past messages for easy reference. Moreover, our print-on-demand document library minimizes paper waste by allowing e-sending of custom itineraries and confirmations. To maintain a cohesive brand image, the platform also offers updated custom layouts for confirmations and itineraries, ensuring your team remains informed and aligned. This comprehensive suite of tools ultimately enhances the guest experience while boosting operational efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook Messenger
Google Maps
Microsoft Outlook
OpenTable
Opera
Skype
Ticketmaster
Yelp

Integrations

Facebook Messenger
Google Maps
Microsoft Outlook
OpenTable
Opera
Skype
Ticketmaster
Yelp

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

INFOTREE

Founded

2008

Country

United States

Website

www.attractionsuite.com

Vendor Details

Company Name

MS Shift

Founded

2005

Country

United States

Website

ms-concierge.com

Product Features

Reservations

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Tour Operator

Accommodation Booking
Activities Booking
Central Reservation System
Coach Booking
Custom Packages
Customer Management
GDS / OTA Integration
Itinerary Creation
Multi-Day Tours
Payment Processing
Price / Margin Management
Promotions Management
Quote Management
Reservations Management
Vendor Management
Website Management

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