Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Atronova DMS transforms SharePoint and Microsoft 365 into a comprehensive system of record by incorporating essential governance features that Microsoft overlooks, including naming conventions, document registries, approval workflows, records management, comprehensive search functionality, role-based access control, and a robust, tamper-proof audit trail, all accessible through Microsoft 365's sign-in. Tailored for mid-sized and larger organizations that are already utilizing Microsoft 365, this solution ensures that users maintain control, compliance, and ease of information retrieval without having to abandon the familiar tools they rely on. Additionally, Atronova (operating as Atron Tech Consultants LLP) offers a variety of services beyond the DMS product, such as artificial intelligence solutions, cybersecurity measures, assistance with Microsoft 365 migrations, cloud-native application development, and advanced data analytics, thereby positioning itself as a versatile partner for businesses looking to enhance their digital operations. With this multifaceted approach, Atronova aims to not only elevate the user experience but also support organizations in navigating the complexities of modern digital landscapes and compliance requirements.
Description
CV Helpdesk is an advanced Help Desk and Ticket Management System designed specifically for Microsoft 365 and SharePoint. This single-tenant, GDPR-compliant solution operates completely within your Microsoft 365 environment, ensuring that there is no reliance on shared infrastructure or third-party data storage.
Emails directed to a shared mailbox are seamlessly transformed into tickets, automatically capturing important details such as the sender, subject line, message body, and any attachments, eliminating the need for manual input. With features like automated ticket routing, SLA tracking, and real-time dashboards, it consolidates fragmented inboxes and spreadsheets into a cohesive support portal for employees.
Exclusively tailored for Microsoft 365, this system does not require you to adapt to a new platform or undertake a steep learning curve, while also providing complete control over your data through the trusted governance tools of SharePoint. Additionally, its user-friendly interface ensures that teams can quickly navigate and utilize the system effectively.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Pricing Details
Contact for pricing
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Atron Tech Consultants LLP
Founded
2025
Country
India
Website
atronova.com
Vendor Details
Company Name
Codevision Technologies Private Limited
Founded
2018
Country
India
Website
thecodevision.com
Product Features
Document Management
Access Controls
No
Archiving & Retention
No
Collaboration Tools
No
Compliance Tracking
No
Document Archiving
No
Document Assembly
No
Document Capture
No
Document Conversion
No
Document Delivery
No
Document Indexing
No
Document Retention
No
Electronic Signature
No
Email Management
No
File Recovery
No
File Type Conversion
No
Forms Management
No
Full Text Search
No
Offline Access
No
Optical Character Recognition
No
Print Management
No
Version Control
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No