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Description
Instant access to systems containing representative performance data is crucial. Establish and monitor weekly, monthly, and quarterly goals for representatives proactively. Automatic identification of the root causes of performance challenges or successes is essential. Designed for fast-paced managers who require quick answers rather than becoming overwhelmed by excessive dashboards, Atrium ensures that surprises from representative issues are minimized before they escalate. With the insights provided by Atrium, managers can anticipate potential challenges and address them proactively, allowing for more effective coaching and resolution instead of merely searching for problems. This platform enables timely detection and alerts for managers, operational staff, and leaders, ensuring that issues are identified early on to prevent them from developing into significant complications. Unlike complex business intelligence tools that cater to data analysts, Atrium is tailored for Sales Development Representatives, Account Executives, Account Managers, and Customer Success Managers, as well as the leaders and operational personnel who support them in their endeavors. By streamlining these processes, managers can focus on what truly matters—developing their teams and achieving outstanding results.
Description
Our Quality Assurance Platform is designed to empower Contact Centers like yours in enhancing the experiences of customers, agents, and users alike for greater success. By answering a few straightforward questions, you can discover your current position on the path to Smart Quality, and we will offer tailored recommendations to elevate your QA practices. Reduce risks by consolidating customer feedback, performance metrics, and text analytics to swiftly pinpoint conversations that need your focus. Seamlessly integrate and retrieve conversations, survey feedback, and performance data within the most comprehensive QA and improvement platform available. Automatically score every call, email, and chat interaction to identify breaches in customer experience and compliance. Customize your own signals and filters to direct specific conversations to your QA team for thorough evaluation and analysis of root causes. Create actionable reports that your business can effectively utilize. Additionally, illustrate the return on investment by tracking how your QA initiatives enhance efficiency, drive sales, and boost both customer and employee satisfaction levels. By leveraging our platform, you can not only maintain high standards but also foster a culture of continuous improvement within your organization.
API Access
Has API
API Access
Has API
Integrations
Beam AI
Chorus by ZoomInfo
Dropbox Dash
Gmail
Gong
Google Calendar
Microsoft 365
Microsoft Outlook
Nango
Outreach
Integrations
Beam AI
Chorus by ZoomInfo
Dropbox Dash
Gmail
Gong
Google Calendar
Microsoft 365
Microsoft Outlook
Nango
Outreach
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Atrium
Country
United States
Website
www.atriumhq.com
Vendor Details
Company Name
EvaluAgent
Founded
2012
Country
United Kingdom
Website
www.evaluagent.com
Product Features
Sales Enablement
Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce