Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Atolio is an innovative enterprise search engine powered by AI, designed to keep your data securely within your cloud environment. It allows users to pose inquiries about their knowledge base and receive intelligent, permission-based responses, all while ensuring that your intellectual property remains under your control. Built specifically for enterprise needs, Atolio offers secure, self-hosted deployment options on major platforms such as AWS, Azure, or GCP, thereby guaranteeing compliance and top-notch security measures. With its advanced AI capabilities, Atolio facilitates knowledge discovery, making it easier to locate information precisely when needed. The platform meticulously examines enterprise applications to highlight relevant documents and pinpoint internal experts, thereby encouraging collaboration and informed decision-making among teams. Moreover, Atolio integrates seamlessly with a variety of tools including Office 365, Google Workspace, Slack, Salesforce, and ServiceNow, effectively consolidating your search experience and empowering teams to operate more efficiently. By utilizing LLMs that do not train on your data, Atolio ensures that your intellectual property remains safeguarded, giving you peace of mind regarding data privacy and control. Ultimately, Atolio transforms the way enterprises access and utilize their knowledge, making it an indispensable tool for modern organizations.

Description

SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle. Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution. The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement. The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Confluence Yes 
GitHub Yes 
Google Drive Yes 
Jira Yes 
Microsoft Azure Yes 
Microsoft SharePoint Yes 
ServiceNow Yes 
Slack Yes 
Aha! No 
Contentful No 
GitLab Yes 
Gmail Yes 
Google Workspace Yes 
Guru No 
Joomla! No 
Microsoft 365 Yes 
Microsoft Teams No 
Moodle No 
Salesforce No 
Skilljar No 

Integrations

Confluence Yes 
GitHub Yes 
Google Drive Yes 
Jira Yes 
Microsoft Azure Yes 
Microsoft SharePoint Yes 
ServiceNow Yes 
Slack Yes 
Aha! Yes 
Contentful Yes 
GitLab No 
Gmail No 
Google Workspace No 
Guru Yes 
Joomla! Yes 
Microsoft 365 No 
Microsoft Teams Yes 
Moodle Yes 
Salesforce Yes 
Skilljar Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Atolio

Founded

2019

Country

United States

Website

www.atolio.com

Vendor Details

Company Name

SearchUnify

Founded

2008

Country

India

Website

www.searchunify.com

Product Features

Enterprise Search

AI / Machine Learning No 
Faceted Search / Filtering No 
Full Text Search No 
Fuzzy Search No 
Indexing No 
Text Analytics No 
eDiscovery No 

Product Features

Enterprise Search

AI / Machine Learning Yes 
Faceted Search / Filtering Yes 
Full Text Search Yes 
Fuzzy Search Yes 
Indexing Yes 
Text Analytics Yes 
eDiscovery Yes 

Alternatives

Alternatives

GPTBots.ai Reviews

GPTBots.ai

GPTBots
Glean Reviews

Glean

Glean Technologies