Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Effortlessly oversee your project's inspections, from quality control to pre-delivery inspections and post-occupancy processes, all from the comfort of your desk. Athena seamlessly integrates with Tarion's builder link, ensuring automatic generation of the homeowner's warranty form. You can customize and share trade service dates alongside homeowner inspection dates within Athena. This platform logs every alteration made by users, making it fully searchable and reportable for your convenience. Additionally, Athena allows for direct communication with homeowners automatically, enhancing client interaction. Each client is given a personal Athena site to track the status of their suite's customer service as service appointments are scheduled and tasks are completed. Furthermore, you can create tailored reports in both PDF and CSV formats, with comprehensive filtering options to access the specific information you need. In essence, this software is designed for effective management of all client-related activities post-construction within the residential high-rise and low-rise sectors, ensuring a streamlined experience for both builders and homeowners alike.
Description
Toveta serves as a comprehensive software solution for aftercare and defect management tailored specifically for residential developers. It enables customer care teams to efficiently oversee service requests once homes are transferred to new owners, tracking everything from the initial homeowner reports to the final resolution of cases. Homeowners can easily report issues by submitting photos and pinpointing defects on a floor plan, while also being able to monitor progress, access important documents, and communicate directly with the developer's team. Meanwhile, staff members are equipped to review these reports, establish deadlines, delegate tasks to either in-house teams or external contractors, and coordinate necessary visits. Contractors have a clear view of their assigned tasks and can provide evidence of completion, after which the developer's team decides whether to close the case or send it back for further work. All records of defects, documents, and communications are retained with the property, ensuring that context is maintained through various developments and personnel transitions. Toveta also features a homeowner portal that reflects the developer's branding, distinct workspaces for care teams and contractors, and an analytics dashboard for metrics. Moreover, the pricing structure is based on the number of active homes, eliminating additional fees for staff, homeowners, or contractors, making it a flexible choice for developers. This all-in-one platform streamlines the aftercare process, enhancing the overall customer experience.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
CData Python Connectors
Yes
CredentialingSpectrum
Yes
PACScribe
Yes
RadioView.AI
Yes
Syntasa
Yes
Transcure
Yes
Integrations
CData Python Connectors
No
CredentialingSpectrum
No
PACScribe
No
RadioView.AI
No
Syntasa
No
Transcure
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
€149/month
Pricing is based on active homes, with no additional charge per staff member, homeowner, or contractor.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
TIRA Software
Founded
2015
Country
Canada
Website
www.tirasoftware.com
Vendor Details
Company Name
Wise Monks
Founded
2008
Country
Lithuania
Website
toveta.app/
Product Features
Inspection
Appointment Management
Yes
Customer Database
No
Dispatch Management
No
Equipment Tracking
No
Photos In Reports
Yes
Print on Site
No
Report Templates
No
Speech Recognition
No
Subcontractor Management
Yes
Product Features
Warranty Management
Contract Management
No
Eligibility Verification
No
For Field Service
No
For General Contractors
No
For Manufacturers
No
Parts Management
No
Policy Management
No
Product Registration
No
Repair Management
No
Returns Management
No
Service Management
No
Warranty Tracking
No