Average Ratings 97 Ratings
Average Ratings 44 Ratings
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Description
The all-in-one IT management platform, powered by Action AI™
Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale.
Try Atera Free Now!
Description
PagerDuty, Inc. (NYSE PD) is a leader for digital operations management. Organizations of all sizes rely on PagerDuty to deliver the best digital experience to their customers in an ever-on world.
PagerDuty is used by teams to quickly identify and solve problems and to bring together the right people to prevent future ones. PagerDuty's 350+ integrations include Slack, Zoom and ServiceNow as well as Microsoft Teams, Salesforce and AWS. This allows teams to centralize their technology stack and get a holistic view on their operations. It also optimizes processes within their toolkits.
API Access
Has API
Yes
API Access
Has API
Yes
![Work incidents from wherever you are (shown: Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])](http://a.fsdn.com/con/app/proj/pagerduty.s/screenshots/Screen%20Shot%202020-10-27%20at%209.49.18%20AM.png/max/max/1)
Integrations
ServiceNow
Yes
Zapier
Yes
Acronis Cyber Protect Cloud
Yes
CloudCheckr
No
Hudu
Yes
IBM Kubecost
No
Infocyte
No
Lightup
No
LimaCharlie
No
Meltano
No
Integrations
ServiceNow
Yes
Zapier
Yes
Acronis Cyber Protect Cloud
No
CloudCheckr
Yes
Hudu
No
IBM Kubecost
Yes
Infocyte
Yes
Lightup
Yes
LimaCharlie
Yes
Meltano
Yes
Pricing Details
30-DAY FREE TRIAL
Fixed cost — per technician-based pricing with unlimited endpoints.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Atera
Founded
2011
Country
Israel
Website
www.atera.com
Vendor Details
Company Name
PagerDuty
Founded
2006
Country
United States
Website
www.pagerduty.com
Product Features
Application Performance Monitoring (APM)
Baseline Manager
Yes
Diagnostic Tools
Yes
Full Transaction Diagnostics
No
Performance Control
Yes
Resource Management
Yes
Root-Cause Diagnosis
Yes
Server Performance
Yes
Trace Individual Transactions
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
IT Asset Management
Asset Tracking
Yes
Audit Management
No
Compliance Management
Yes
Configuration Management
No
Contract/License Management
Yes
Cost Tracking
No
Depreciation Management
No
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
No
Procurement Management
No
Requisition Management
No
Supplier Management
No
IT Management
Capacity Monitoring
Yes
Compliance Management
Yes
Event Logs
Yes
Hardware Inventory
Yes
IT Budgeting
No
License Management
Yes
Patch Management
Yes
Remote Access
Yes
Scheduling
Yes
Software Inventory
Yes
User Activity Monitoring
Yes
IT Service
Contract Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Management
Yes
Release Management
Yes
Self Service Portal
Yes
Service Catalog
No
Service Reporting
Yes
Ticket Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
No
Change Management
Yes
Configuration Management
No
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
No
Release & Deployment Management
No
Self Service Portal
Yes
MSP
Backup Management
Yes
Billing & Invoicing
Yes
CRM
Yes
Dashboard
Yes
Help Desk
Yes
Issue Management
Yes
Live Chat
Yes
Patch Management
Yes
Privileged Access Management (PAM)
No
Project Management
Yes
Remote Access
Yes
Remote Systems Monitoring
Yes
Scheduling
Yes
Network Mapping
Color Codes / Icons
No
Compliance Management
No
Device Auto Discovery
Yes
Hierarchical Mapping
Yes
Location-Based Mapping
No
Map Exporting
No
On-Demand Mapping
Yes
Reporting/Analytics
Yes
Self-Updating Maps
No
Web Traffic Reporting
No
Network Monitoring
Bandwidth Monitoring
Yes
Baseline Manager
Yes
Diagnostic Tools
Yes
IP Address Monitoring
No
Internet Usage Monitoring
No
Real Time Analytics
Yes
Resource Management
Yes
SLA Monitoring
Yes
Server Monitoring
Yes
Uptime Monitoring
Yes
Web Traffic Reporting
No
Network Troubleshooting
Alerts / Escalation
Yes
Bandwidth Troubleshooting
Yes
Change Management
No
Configuration Management
No
Connectivity Management
No
Data Visualization
No
Historical Audit
No
Mobile Network Troubleshooting
No
Network Analysis
No
Network Monitoring
Yes
Patch Management
Alerts/Notifications
Yes
Automatic Approval
Yes
Automatic Patch Deployment
Yes
Automatic Scans
Yes
Compliance Management
Yes
Custom Patches
Yes
Dashboard
Yes
Network Wide Management
Yes
Patch Prioritization
Yes
Patch Testing
Yes
Remote Access/Control
Yes
Vulnerability Scanning
Yes
Professional Services Automation
Billing & Invoicing
Yes
CRM
No
Client Portal
Yes
Collaboration Tools
No
Document Management
Yes
Portfolio Management
No
Project Management
No
Proposal Generation
Yes
Quote Management
No
Resource Management
No
Time & Expense Tracking
Yes
Remote Desktop
Chat
Yes
Cross-Platform Access
Yes
File Transfer
Yes
Group View
No
Mobile Device Access
Yes
Multi Monitor Support
Yes
Record Remote Sessions
Yes
Remote Print
Yes
Remote Wake
Yes
User Management
Yes
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes
RMM
Deployment Management
Yes
For MSPs
Yes
IT Asset Management
Yes
Mobile Access
Yes
Network Monitoring
Yes
Patch Management
Yes
Real-time Alerts
Yes
Remediation Management
Yes
SaaS Management
License Management
No
Onboarding
Yes
Renewal Management
Yes
SaaS Operations Management
No
Shadow IT Detection
No
Spend Management
No
Subscription Management
No
Usage Tracking / Analytics
Yes
Vendor Management
No
Server Management
CPU Monitoring
Yes
Credential Management
Yes
Database Servers
Yes
Email Monitoring
Yes
Event Logs
Yes
History Tracking
Yes
Patch Management
Yes
Scheduling
Yes
User Activity Monitoring
Yes
Virtual Machine Monitoring
Yes
Service Desk
CMDB
No
Change Management
No
IT Asset Management
Yes
Incident Management
Yes
Knowledge Base
Yes
Mobile Access
Yes
Procurement Management
No
Remote Control
Yes
SLA Management
Yes
Self Service Portal
Yes
System Monitoring
Alerts / Notifications
Yes
Antivirus Management
Yes
Data Backup / Recovery
Yes
Device Monitoring
Yes
Inventory Management
Yes
Patch Management
Yes
Policy-based Automation
Yes
Remote Monitoring
Yes
Reporting / Analytics
Yes
Risk Analysis
Yes
Server Monitoring
Yes
Service Configuration Management
Yes
Product Features
DevOps
Approval Workflow
Yes
Dashboard
Yes
KPIs
Yes
Policy Management
Yes
Portfolio Management
Yes
Prioritization
Yes
Release Management
Yes
Timeline Management
Yes
Troubleshooting Reports
Yes
Incident Management
Audit Trail
Yes
Corrective Actions (CAPA)
Yes
Disaster Recovery
Yes
IT Incident Management
No
Incident Reporting
Yes
OSHA Compliance
No
Root-Cause Diagnosis
Yes
Safety Management
Yes
Task Management
Yes
Ticket Management
Yes
Incident Response
Attack Behavior Analytics
No
Automated Remediation
No
Compliance Reporting
No
Forensic Data Retention
No
Incident Alerting
No
Incident Database
No
Incident Logs
No
Incident Reporting
No
Privacy Breach Reporting
No
SIEM Data Ingestion / Correlation
No
SLA Tracking / Management
No
Security Orchestration
No
Threat Intelligence
No
Timeline Analysis
No
Workflow Automation
No
Workflow Management
No
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
No
Issue Scheduling
Yes
Knowledge Base
No
Project Management
Yes
Recurring Issues
No
Scheduling
No
Task Management
No
IT Alerting
Alert Noise Reduction
Yes
Alert Routing
Yes
Dynamic Notifications
Yes
Enriched Incident Context
Yes
Escalation Policies
Yes
Incident History Audit
Yes
Multi-User Alerting
Yes
Multiple Alert Types
Yes
On-Call Management
Yes
Rich HTML Email Notifications
Yes
IT Asset Management
Asset Tracking
No
Audit Management
No
Compliance Management
No
Configuration Management
No
Contract/License Management
Yes
Cost Tracking
No
Depreciation Management
No
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
No
Procurement Management
No
Requisition Management
No
Supplier Management
Yes
IT Management
Capacity Monitoring
No
Compliance Management
No
Event Logs
No
Hardware Inventory
No
IT Budgeting
No
License Management
No
Patch Management
No
Remote Access
No
Scheduling
Yes
Software Inventory
No
User Activity Monitoring
Yes
IT Service
Contract Management
No
IT Asset Management
Yes
Incident Management
Yes
Knowledge Management
No
Release Management
Yes
Self Service Portal
No
Service Catalog
No
Service Reporting
Yes
Ticket Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
No
Change Management
Yes
Configuration Management
No
Contract/License Management
Yes
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
No
Log Management
Archiving
No
Audit Trails
No
Compliance Reporting
No
Consolidation
No
Data Visualization
Yes
Event Logs
Yes
Network Logs
No
Remediation
Yes
Syslogs
No
Thresholds
No
Web Logs
No
Network Monitoring
Bandwidth Monitoring
No
Baseline Manager
No
Diagnostic Tools
Yes
IP Address Monitoring
No
Internet Usage Monitoring
No
Real Time Analytics
Yes
Resource Management
No
SLA Monitoring
No
Server Monitoring
Yes
Uptime Monitoring
Yes
Web Traffic Reporting
No
SaaS Management
License Management
Yes
Onboarding
Yes
Renewal Management
Yes
SaaS Operations Management
Yes
Shadow IT Detection
Yes
Spend Management
Yes
Subscription Management
Yes
Usage Tracking / Analytics
Yes
Vendor Management
Yes
Server Management
CPU Monitoring
Yes
Credential Management
No
Database Servers
Yes
Email Monitoring
No
Event Logs
Yes
History Tracking
Yes
Patch Management
Yes
Scheduling
Yes
User Activity Monitoring
Yes
Virtual Machine Monitoring
No
Website Monitoring
Availability Testing
No
Event Logs
Yes
Event-Based Notifications
Yes
FTP Monitoring
No
Mail Server Monitoring
Yes
Maintenance Scheduling
No
Performance Metrics
No
Real Time Monitoring
Yes
Transaction Monitoring
No
Uptime Reporting
No
