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Average Ratings 97 Ratings

Total
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Average Ratings 279 Ratings

Description

The all-in-one IT management platform, powered by Action AI™ Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale. Try Atera Free Now!

Description

JAMS is an automation orchestration and job scheduling solution that runs, monitors, and manages critical IT processes from a single console. JAMS automates jobs across Windows, Linux, UNIX, IBM i, z/OS, and OpenVMS, with native integrations for the databases, BI tools, and ERP systems already running your business. Jobs run on any schedule or trigger off other events, with dependency management keeping workflows in order and an audit trail logging every execution. JAMS includes two AI capabilities at no additional cost. JAX is an AI agent built into the JAMS Web Client: ask it a question in plain language, and it finds a job, troubleshoots a failure, or looks up how to do something, grounded in JAMS documentation. It acts only when asked, and every change waits for your approval. JAMS MCP brings JAMS into the AI coding tools teams already use, including Cursor, Claude Code, GitHub Copilot, and Claude Desktop. For teams managing thousands of jobs across SQL Server, ADF, Airflow, SAP, JDE, and Banner, this cuts tribal knowledge and middle-of-the-night troubleshooting. Knowledge that once lived in one person's head becomes something any team member can ask about directly. The AI lives in the product, not in the support queue. Support is staffed by humans JAMS will never outsource, based in the United States, the United Kingdom, and Australia. New tickets go to long-tenured engineers, and every JAMS customer has the CEO's cell phone number. JAMS' mission is to reduce the operational burden of critical automation, so teams spend more time on the work automation was meant to free them for.

API Access

Has API Yes 

API Access

Has API Yes 

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Screenshots View All

Integrations

Acronis Cyber Protect Cloud Yes 
Apache Airflow No 
Azure Data Factory No 
Azure SQL Database No 
ChatGPT Yes 
Domotz Yes 
Ellucian Banner No 
GROW with SAP No 
IBM Managed Services for SAP Applications No 
IT Glue Yes 
Informatica Cloud B2B Gateway No 
JAMS Incident Management No 
Malwarebytes Yes 
OpenText Core Endpoint Protection Yes 
QuickBooks Online Advanced Yes 
ScalePad Yes 
ScalePad Lifecycle Manager Yes 
Splashtop Remote Support Yes 
ThreatAware Yes 
VMware Cloud No 

Integrations

Acronis Cyber Protect Cloud No 
Apache Airflow Yes 
Azure Data Factory Yes 
Azure SQL Database Yes 
ChatGPT No 
Domotz No 
Ellucian Banner Yes 
GROW with SAP Yes 
IBM Managed Services for SAP Applications Yes 
IT Glue No 
Informatica Cloud B2B Gateway Yes 
JAMS Incident Management Yes 
Malwarebytes No 
OpenText Core Endpoint Protection No 
QuickBooks Online Advanced No 
ScalePad No 
ScalePad Lifecycle Manager No 
Splashtop Remote Support No 
ThreatAware No 
VMware Cloud Yes 

Pricing Details

30-DAY FREE TRIAL
Fixed cost — per technician-based pricing with unlimited endpoints.
Free Trial Yes 
Free Version No 

Pricing Details

$833/month
JAMS offers flexible licensing models that scale with any size business. Server-based licenses, jobs-based licenses, and subscriptions are all available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Atera

Founded

2011

Country

Israel

Website

www.atera.com

Vendor Details

Company Name

JAMS Software

Founded

1983

Country

United States

Website

www.jamsscheduler.com

Product Features

Application Performance Monitoring (APM)

Baseline Manager Yes 
Diagnostic Tools Yes 
Full Transaction Diagnostics No 
Performance Control Yes 
Resource Management Yes 
Root-Cause Diagnosis Yes 
Server Performance Yes 
Trace Individual Transactions Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

IT Asset Management

Asset Tracking Yes 
Audit Management No 
Compliance Management Yes 
Configuration Management No 
Contract/License Management Yes 
Cost Tracking No 
Depreciation Management No 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

IT Management

Capacity Monitoring Yes 
Compliance Management Yes 
Event Logs Yes 
Hardware Inventory Yes 
IT Budgeting No 
License Management Yes 
Patch Management Yes 
Remote Access Yes 
Scheduling Yes 
Software Inventory Yes 
User Activity Monitoring Yes 

IT Service

Contract Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management Yes 
Self Service Portal Yes 
Service Catalog No 
Service Reporting Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management No 
Change Management Yes 
Configuration Management No 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management No 
Release & Deployment Management No 
Self Service Portal Yes 

MSP

Backup Management Yes 
Billing & Invoicing Yes 
CRM Yes 
Dashboard Yes 
Help Desk Yes 
Issue Management Yes 
Live Chat Yes 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management Yes 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling Yes 

Network Mapping

Color Codes / Icons No 
Compliance Management No 
Device Auto Discovery Yes 
Hierarchical Mapping Yes 
Location-Based Mapping No 
Map Exporting No 
On-Demand Mapping Yes 
Reporting/Analytics Yes 
Self-Updating Maps No 
Web Traffic Reporting No 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager Yes 
Diagnostic Tools Yes 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics Yes 
Resource Management Yes 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting No 

Network Troubleshooting

Alerts / Escalation Yes 
Bandwidth Troubleshooting Yes 
Change Management No 
Configuration Management No 
Connectivity Management No 
Data Visualization No 
Historical Audit No 
Mobile Network Troubleshooting No 
Network Analysis No 
Network Monitoring Yes 

Patch Management

Alerts/Notifications Yes 
Automatic Approval Yes 
Automatic Patch Deployment Yes 
Automatic Scans Yes 
Compliance Management Yes 
Custom Patches Yes 
Dashboard Yes 
Network Wide Management Yes 
Patch Prioritization Yes 
Patch Testing Yes 
Remote Access/Control Yes 
Vulnerability Scanning Yes 

Professional Services Automation

Billing & Invoicing Yes 
CRM No 
Client Portal Yes 
Collaboration Tools No 
Document Management Yes 
Portfolio Management No 
Project Management No 
Proposal Generation Yes 
Quote Management No 
Resource Management No 
Time & Expense Tracking Yes 

Remote Desktop

Chat Yes 
Cross-Platform Access Yes 
File Transfer Yes 
Group View No 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions Yes 
Remote Print Yes 
Remote Wake Yes 
User Management Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

RMM

Deployment Management Yes 
For MSPs Yes 
IT Asset Management Yes 
Mobile Access Yes 
Network Monitoring Yes 
Patch Management Yes 
Real-time Alerts Yes 
Remediation Management Yes 

SaaS Management

License Management No 
Onboarding Yes 
Renewal Management Yes 
SaaS Operations Management No 
Shadow IT Detection No 
Spend Management No 
Subscription Management No 
Usage Tracking / Analytics Yes 
Vendor Management No 

Server Management

CPU Monitoring Yes 
Credential Management Yes 
Database Servers Yes 
Email Monitoring Yes 
Event Logs Yes 
History Tracking Yes 
Patch Management Yes 
Scheduling Yes 
User Activity Monitoring Yes 
Virtual Machine Monitoring Yes 

Service Desk

CMDB No 
Change Management No 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access Yes 
Procurement Management No 
Remote Control Yes 
SLA Management Yes 
Self Service Portal Yes 

System Monitoring

Alerts / Notifications Yes 
Antivirus Management Yes 
Data Backup / Recovery Yes 
Device Monitoring Yes 
Inventory Management Yes 
Patch Management Yes 
Policy-based Automation Yes 
Remote Monitoring Yes 
Reporting / Analytics Yes 
Risk Analysis Yes 
Server Monitoring Yes 
Service Configuration Management Yes 

Product Features

Business Process Automation

JAMS serves as an all-encompassing platform for business process automation, enabling the digitization of workflows, coordination of interdepartmental activities, and enhancement of business results throughout your organization. By integrating personnel, applications, and data, JAMS revolutionizes cumbersome, error-laden tasks into efficient automated workflows that boost productivity, guarantee compliance, and elevate the customer experience. JAMS effectively connects business goals with IT implementation, providing tangible returns on investment by expediting processes, lowering operational expenses, increasing precision, and fostering business adaptability in a rapidly evolving competitive landscape.

IT Automation

JAMS is an all-encompassing automation platform designed for IT that enhances operational efficiency, minimizes manual labor, and speeds up digital transformation within hybrid IT settings. With a global clientele, JAMS manages a wide range of tasks, from everyday maintenance to intricate workflows that span multiple systems, allowing IT professionals to concentrate on higher-level priorities. By shifting IT operations from a reactive approach to proactive management, JAMS provides tangible returns on investment through improved productivity, fewer mistakes, and faster service delivery.

Job Scheduler

JAMS is a powerful, enterprise-level job scheduling platform that streamlines batch processing, oversees intricate job dependencies, and guarantees the smooth execution of essential workloads throughout your IT environment. Built to supplant outdated schedulers and unify various scheduling applications, JAMS offers centralized management, improved dependability, and complete transparency for contemporary IT operations. From upgrading mainframe batch processes to orchestrating overnight ETL tasks or handling workloads in the cloud, JAMS equips organizations with the reliability, scalability, and oversight they require.

Task Automation

JAMS is a dynamic automation solution designed to streamline repetitive tasks, standardize workflows, and guarantee the consistent execution of essential activities throughout your IT infrastructure. Whether it’s basic scheduled jobs or intricate multi-step operations, JAMS enables both IT professionals and business users to automate processes, enhancing overall efficiency and precision. By converting labor-intensive manual tasks into dependable automated workflows, JAMS allows your team to concentrate on creative initiatives instead of mundane routines.

Workload Automation

JAMS is a comprehensive solution for automating orchestration and job scheduling that seamlessly integrates across various applications, APIs, and scripting languages. It allows users to execute, oversee, and control essential IT operations—ranging from basic batch tasks to complex workflows across multiple platforms—through a unified interface. With JAMS, you can automate processes on diverse operating systems, including Windows, Linux, UNIX, IBM i, zOS, and OpenVMS. The platform also features built-in integrations for executing jobs tailored to specific databases, business intelligence tools, and enterprise resource planning systems. Its robust automation capabilities allow for flexible job scheduling and the ability to initiate jobs based on the completion of other tasks. JAMS provides centralized monitoring of job statuses, sends notifications for failures or successful completions, and keeps a comprehensive audit trail and log for each execution.

Alerts / Notifications Yes 
Audit Trails Yes 
Business Process Management Yes 
Cross-Platform Scheduling Yes 
Dashboard Yes 
Data Analysis / Visualization Yes 
Event-Triggers Yes 
Load Balancing Yes 
Resource-Based Scheduling Yes 
Robotic Process Automation (RPA) Yes 
Workflow Foundation Support Yes 

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