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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Reclaim valuable time for yourself by effortlessly transforming your articles, podcasts, courses, and books into engaging conversations tailored to your clients. Say goodbye to repetitively answering the same five questions and focus on the aspects of your work that bring you the most joy. We offer customized solutions that cater to the unique situations of your clients, ensuring that assistance reaches those who may be unable to access or afford your services. Responses are crafted in your own voice, reflecting your expertise, while also automatically tracking revenue and providing insightful analytics. Personalization is essential; we extract context from your clients' inquiries to generate individualized feedback aligned with your frameworks and style. Recognizing the significance of integrity and trust in your business, we've created a system that allows you to maintain control while integrating your personal input and feedback seamlessly. Our commitment to accuracy ensures that we only provide information that we fully trust and believe in, creating a reliable experience for you and your clients. Embrace a new level of connection with those you serve, enhancing both your professional satisfaction and client relationships.

Description

The proficient handling of software issues and incidents significantly influences the ongoing maintenance of applications throughout their lifecycle. Implementing a solution that aligns with your organization's change management protocols can yield numerous advantages, such as enhanced control, streamlined workflows, and adherence to audit requirements. TURNOVER® Helpdesk facilitates comprehensive incident tracking and reporting from start to finish. By merging a full-service IT helpdesk with a mobile-optimized, browser-based self-service option for users, the system enhances the efficiency of technical support. End users can quickly and effortlessly access solutions to their technical inquiries, submit requests, and monitor the status of their issues, all while on the go. This not only empowers users but also allows your IT personnel to focus on more complex and pressing tasks, thereby improving overall productivity. Ultimately, the integration of such a system fosters a more responsive and capable IT environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Primeur No 

Integrations

Primeur Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Astral

Country

United States

Website

tryastral.com

Vendor Details

Company Name

SoftLanding Systems

Website

www.softlanding.com/products/turnover-helpdesk/

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Alternatives

Alternatives

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