Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Engaging applications captivate users while motivating developers to innovate. To meet the growing demands of the digital landscape, consider utilizing the DataStax Astra Streaming service platform. This cloud-native platform for messaging and event streaming is built on the robust foundation of Apache Pulsar. With Astra Streaming, developers can create streaming applications that leverage a multi-cloud, elastically scalable architecture. Powered by the advanced capabilities of Apache Pulsar, this platform offers a comprehensive solution that encompasses streaming, queuing, pub/sub, and stream processing. Astra Streaming serves as an ideal partner for Astra DB, enabling current users to construct real-time data pipelines seamlessly connected to their Astra DB instances. Additionally, the platform's flexibility allows for deployment across major public cloud providers, including AWS, GCP, and Azure, thereby preventing vendor lock-in. Ultimately, Astra Streaming empowers developers to harness the full potential of their data in real-time environments.
Description
Juris Astra offers a comprehensive call centre solution designed for both inbound and outbound communications, featuring essential components such as a telephony automatic call distributor (ACD), interactive voice response (IVR), and a dialler system. Additionally, it provides optional functionalities for customer relationship management (CRM), sales force and marketing oversight, as well as case management to effectively manage sales leads, marketing efforts, customer complaints, service requests, and overall customer service challenges. This all-in-one solution enables the seamless handling of various communication channels, including telephony, email, web chat, fax, and SMS interactions, all in an automated fashion. The PABX system serves as the backbone for managing telephony connections, accommodating incoming lines from telecommunications providers like ISDN PRI or CO Analog PSTN trunks, alongside extension lines leading to agents or users. Among its standard features, Juris Astra includes caller privileges, Class of Service (CoS) for outgoing calls, support for hardphones and softphones, VoIP capabilities, and SIP integration. With its diverse offerings, Juris Astra ultimately positions itself as an essential tool for enhancing operational efficiency in customer engagement.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
Yes
Apache Pulsar
Yes
DataStax
Yes
Google Cloud Platform
Yes
Microsoft Azure
Yes
Integrations
Amazon Web Services (AWS)
No
Apache Pulsar
No
DataStax
No
Google Cloud Platform
No
Microsoft Azure
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
DataStax
Country
United States
Website
www.datastax.com/products/astra-streaming
Vendor Details
Company Name
Juris Technologies
Founded
1997
Country
Malaysia
Website
juristech.net
Product Features
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
No
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes