Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We assist our primary account clients with their strategies for digital transformation, research and development, and innovation. Our presence spans five continents, allowing us to deliver our expertise and solutions globally. The introduction of new methodologies and technologies empowers stakeholders to swiftly reap the benefits of a successful digital transformation within their workspaces, equipping everyone with tools that are interactive, collaborative, and participative, which facilitate rapid and straightforward information retrieval and sharing. As critical systems, including embedded systems, continue to grow in complexity, connectivity, and efficiency, they now incorporate cutting-edge technologies like artificial intelligence and edge computing to perform their own diagnostics. Furthermore, the essential expertise required to design and manage these intricate embedded hardware and software systems, alongside remote middleware and communication technologies, is readily accessible. This evolution in technology not only enhances operational capabilities but also fosters innovation across various sectors.
Description
Kiodesk empowers companies to provide exceptional customer support by offering tools that enable clients to access timely and pertinent assistance without navigating complex and convoluted processes. These innovative tools not only enhance agent efficiency but also provide analytics and reports that help managers identify critical performance issues, allowing for the enhancement of services and informed business decisions. The IT desk is efficient and includes essential asset management and reporting features suitable for corporate settings, seamlessly integrating with various software ecosystems. By implementing a self-service experience, businesses can reinforce their brand identity while boosting customer satisfaction significantly. Ultimately, Kiodesk’s solutions aim to streamline support processes, creating a win-win scenario for both organizations and their clients.
API Access
Has API
No
API Access
Has API
No
Integrations
EURODECISION
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$0.01 per year
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Astek
Founded
1988
Country
France
Website
astekgroup.fr/
Vendor Details
Company Name
Roboeyelabs
Founded
2016
Country
India
Website
kiodesk.com
Product Features
IoT
Application Development
No
Big Data Analytics
No
Configuration Management
No
Connectivity Management
Yes
Data Collection
Yes
Data Management
Yes
Device Management
Yes
Performance Management
No
Prototyping
No
Visualization
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
No