Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

We assist our primary account clients with their strategies for digital transformation, research and development, and innovation. Our presence spans five continents, allowing us to deliver our expertise and solutions globally. The introduction of new methodologies and technologies empowers stakeholders to swiftly reap the benefits of a successful digital transformation within their workspaces, equipping everyone with tools that are interactive, collaborative, and participative, which facilitate rapid and straightforward information retrieval and sharing. As critical systems, including embedded systems, continue to grow in complexity, connectivity, and efficiency, they now incorporate cutting-edge technologies like artificial intelligence and edge computing to perform their own diagnostics. Furthermore, the essential expertise required to design and manage these intricate embedded hardware and software systems, alongside remote middleware and communication technologies, is readily accessible. This evolution in technology not only enhances operational capabilities but also fosters innovation across various sectors.

Description

Kiodesk empowers companies to provide exceptional customer support by offering tools that enable clients to access timely and pertinent assistance without navigating complex and convoluted processes. These innovative tools not only enhance agent efficiency but also provide analytics and reports that help managers identify critical performance issues, allowing for the enhancement of services and informed business decisions. The IT desk is efficient and includes essential asset management and reporting features suitable for corporate settings, seamlessly integrating with various software ecosystems. By implementing a self-service experience, businesses can reinforce their brand identity while boosting customer satisfaction significantly. Ultimately, Kiodesk’s solutions aim to streamline support processes, creating a win-win scenario for both organizations and their clients.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

EURODECISION Yes 

Integrations

EURODECISION No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0.01 per year
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Astek

Founded

1988

Country

France

Website

astekgroup.fr/

Vendor Details

Company Name

Roboeyelabs

Founded

2016

Country

India

Website

kiodesk.com

Product Features

IoT

Application Development No 
Big Data Analytics No 
Configuration Management No 
Connectivity Management Yes 
Data Collection Yes 
Data Management Yes 
Device Management Yes 
Performance Management No 
Prototyping No 
Visualization No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management No 

Alternatives

AWS IoT Reviews

AWS IoT

Amazon

Alternatives

Azure Sphere Reviews

Azure Sphere

Microsoft
Plume Reviews

Plume

Plume Design
Aritic Desk Reviews

Aritic Desk

Aritic